Villas in Shiga Prefecture, Japan

I am very happy to take two dogs to such a beautiful place. The overall environment is very beautiful and quiet, and the dog run brought by the house also makes the puppy have a great time. Dinner and breakfast are made on-site by the staff. The ingredients are fresh and the portion is very sufficient. It is really satisfying. However, at the same time, the overall experience is very good, there are two small suggestions, I hope that the quality of service can be further improved in the future. 1️⃣ Communication on check-in time The hotel's check-in time is 15:00 〜 19:00, so guests arrive before 19:00 is a normal check-in range. On the same day, if the check-in time has not exceeded, the temporary inquiry ”about what time will arrive” will give people a little feeling of being urged. Since the hotel has set a check-in time range, the catering and reception departments may be prepared in advance according to this time period. 2️⃣ About the service experience at check-out The staff was very enthusiastic on the day of check-in. The vehicle just stopped and took the initiative to help carry the luggage, which made a very good first impression. But in contrast, there was almost no assistance when checking out. I didn't even ask if I needed help with my luggage. Since some houses here are far from the front desk, I also saw some elderly guests need to drag a lot of luggage alone to check out. I personally think that a really good hotel is not only the enthusiasm at check-in, but also whether it can still be maintained in the same meticulous and thoughtfulness when checking out. Because the feelings of the guests when they leave, it is often the last impression left by the entire stay experience. The above content is not offensive, only represents a little real feeling of the individual during the stay. I also sincerely hope that the hotel will continue to improve the service details in the future, and do not let such an excellent environment and hardware be affected by the small regrets on the service. Some items were forgotten when I checked out. Thank you for calling me to communicate with me. I will stay next time. Please take care of it.

最大10名でのファミリー利用でしたが、十分な広さもあり、設備などとても清潔感がありよかった。　シャワー、トイレも2つづつありストレスなく快適に過ごせました。 何よりオーナー？スタッフさんがとても親切で良かったです♪ロケーションも最高でした♪ 是非また利用したいと思います！

Very worth living in the house, very beautiful and clean, the house is all available, there is an outdoor bathtub, it has a constant temperature, can save the right temperature, there is an episode that delayed the check-in time, but there is a colleague of the team Gary who quickly assisted in follow-up, thank them

Noisy at night, the sound of crow and tram is louder and not very soundproof The health is great, the house is also very new, very close to the lake The nearest supermarket nearby has to drive for 20 minutes, the convenience store is about 10 minutes drive, and the electric oven is not easy to wash. If you want to barbecue, it feels not very convenient.

Stayed with family, but it was really comfortable and very satisfied. The room and garden were large, and the children could play freely, and the adults could spend a relaxing time in a quiet environment. I was relieved that the cleaning was well done, and I enjoyed it without worrying about other customers because there was a sense of privacy. The garden was illuminated at night, and the children were delighted. The whole family had a special time. This is an inn that I definitely want to use again.

I visited with my family on weekdays during the summer vacation. It was close to the beach of Maiko Omi and the supermarket was relatively close, so I didn't have any problems. ２ F Terrace barbecue facilities were also colored 々, and it was okay to use the tools I brought. The children seemed to be very enjoyable, such as karaoke, table tennis, and tagging in a large indoor, and there were two large baths and the efficiency was good. In addition, each room had a unit bath, a large dining room, and a kitchen, so I was able to spend a very comfortable time. After checking out, I enjoyed it at the nearby Lake Biwa Valley and then came home. I would like to use it again.

This ”Lake Biwa Hills Village” is a completely different management from the ”Lake Biwa Hills Auto Campsite” next door with a similar name, and has no relationship. Please note that it is another facility. This facility is at the time of staying in 2023, and it has not yet passed since the opening, and it feels like it is developing. I stayed in a room in the main building called a pension, but there are no cooking facilities or tableware. If you buy ingredients from the outside and cook, you need to stay in a log house or cottage. If you don't make a reservation with ”Vacation STAY” instead of ”Rakuten Travel”, the cancellation fee will be different and it is the source of trouble. The pension is shared with toilets, showers, etc., but cleaning was sufficient. However, you must lock the room for crime prevention. I stayed with a dog, but it is a good facility from a dog's perspective. It was a stay from a distant place, but I was satisfied. I can recommend it to anyone who wants to stay with Wanko.