Fairmont Sanya Haitang Bay

Our butler, Niko, arranged our room before we even arrived. It was very close to the ocean, so quiet at night, and sitting on the balcony enjoying the sea breeze was incredibly relaxing and comfortable. To enhance my experience, Niko even helped me with a late check-out. There's also a lot to do at the hotel. It's definitely worth a visit!

Out of the three hotels we stayed at during this trip, the Fairmont truly surprised us. The beautiful grounds reveal thoughtful design and high-quality details in the hotel furnishings the more you explore. The rooms are spacious with stunning views. The family-friendly room even had a baby potty, showing incredible attention to detail. I highly recommend the Fairmont's family suites. The Western buffet offers great value for money, and the Chinese restaurant provides a beautiful and tranquil setting. The hotel also caters to travel photography needs, making it convenient, practical, and time-saving. Listening to the waves on the beach is incredibly relaxing. The evening fire dance performance was spectacular, and our baby was completely captivated. The kids' club offers a wealth of activities. Two days wasn't enough to experience everything; we should have added an extra day! Our baby absolutely loved the golf, pottery, paper airplane making, 7D cinema, bubble party, fish catching, boat rides, bonfire experience, playdough, and stickers. The design and planning are very thoughtful, making it our top choice for a family-friendly hotel. Regarding service: 1. Our butler, Niko, contacted me early to provide hotel information and was incredibly attentive, even arranging a late check-out which was very helpful. Thank you! 2. The front desk staff were super friendly and, seeing we had a baby, surprised us with an upgrade to a family room. 3. All restaurant staff were very considerate and thoughtful. 4. The outdoor area of the kids' club was exceptional with the children, showing patience, meticulousness, and flexibility, always prioritizing the kids' happiness. One evening, my baby and I were temporarily separated in the garden. When I returned, I saw the young lady responsible for beach activities accompanying my baby to ensure safety, which was very touching. 5. The only unpleasant experience was at the Butterfly Pool. Around 4:30 PM on the 30th, I was helping my baby out of the pool after using the in-water stroller, preparing to leave. A middle-aged man in light-colored work clothes, neither thin nor tall, wearing sunglasses, and with dark skin, approached us and said the stroller required scanning for use. I told him I had already scanned it, but he kept talking nonsense, delaying me from dressing my baby, who was shivering from the cold. He even pointed at my baby and said, "Look how cold this child is." I felt harassed. 6. At check-out, a doorman helped with our luggage, which was incredibly thoughtful. I used the pool multiple times, and all other staff members were wonderful. Overall, the Fairmont Hotel remains an absolute five-star-plus family-friendly hotel. Facilities: Excellent Hygiene: Very Good Environment: Absolutely Beautiful Service: Superb

This hotel is truly value for money! I mentioned I'm a clean freak in my booking, and they arranged for two additional cleanings before I checked in. All the kids' activities are free and very well organized. The breakfast spread is fantastic too. If you have a choice, definitely try to stay in Building 2 or 4. They offer a lot of great activities like the iron flower performance, crab catching, tree climbing, and golf swing experiences. The service was excellent, and a special thanks to Anne!

I really loved the Southeast Asian decor; it felt so cozy. The balcony offered sea views, and the room was quite spacious with good service. My only complaint is that the hotel breakfast doesn't allow you to take main dishes out, only bread. They said it's for food safety, but the bread is also packed by the hotel, so I don't really see the difference. It felt a bit inflexible.

Our butler, Niko, was incredibly attentive. Before we even arrived, he asked about our check-in needs, and upon learning it was our anniversary, he even arranged a cake for us! Throughout our stay, he was enthusiastic and responded promptly to any requests. It was truly excellent! The hotel itself has a lovely Chinese garden style, and it's not far from the beach, making it great for a stroll. The room was very spacious, and the soundproofing was good too. As for the surroundings, Linwang Night Market is about three to four kilometers away, and getting there by electric scooter or taxi is very convenient, with plenty of dining options. Overall, I had a fantastic experience and would definitely consider staying here again on my next visit to Haitang Bay!

The package I bought was great value for money. The all-wood decor hints at its former glory, and the canal views are truly unique. It's easy to get lost, though! The room amenities, environment, and service attitude were all excellent. The evening ceremony was fantastic, and the afternoon tea and happy hour were enough to fill me up. Breakfast was very high quality, and the knife-cut noodles were amazing, though you do have to queue as it gets busy. The only downside was that the pool was old and had no warm water.