Lotte Hotel Hanoi

We had a lovely stay at Lotte Hotel Hanoi. The view from our room was amazing, and the room itself was very clean, spacious and beautifully designed. We especially liked that there was a separate dressing and luggage area, which made the room feel much more organised and comfortable. The bathroom was also very spacious. The staff were friendly, helpful and accommodating throughout our stay. On our final day, we had several hours between check-out and our flight, and the hotel kindly stored our luggage for us, allowing us to go out and enjoy some final shopping in Hanoi without having to worry about our bags. Overall, a very comfortable stay with beautiful views, excellent rooms and helpful service. We would happily stay here again!

Our stay at Lotte Hotel Hanoi was exceptional from start to finish and easily deserves a 6 out of 5 rating. We stayed in a King Deluxe room which was spacious, comfortable, and perfect for a couples night away. The service throughout the hotel was truly next level — honestly 6-star service. Every staff member was professional, attentive, and made us feel genuinely welcomed. The breakfast was absolutely stunning with an incredible selection of both Western and Vietnamese food. Highlights included the fresh pho, freshly baked pastries, authentic Vietnamese coffee, a wide variety of juices, and delicious steamed dumplings. One of the best hotel breakfasts we’ve experienced. Although we did not have enough time to properly enjoy all of the hotel facilities, we did visit the rooftop area which offered breathtaking views across Hanoi, especially at night. The location was also extremely convenient, particularly having Lotte Mart nearby which made it perfect for buying last-minute gifts and items to take home. The only downside was simply not having enough time to enjoy everything the hotel has to offer. We would absolutely stay again and next time plan a longer visit.

We had a wonderful stay at this hotel for my mom’s birthday celebration and our family trip. Everything was great, but what made our stay truly special was the warm and thoughtful service from the Duty Manager. Thanks to their kindness and attention to detail, my mom’s birthday became a very memorable occasion for our family. We felt genuinely welcomed and well taken care of throughout our stay. We are very grateful for all the thoughtful arrangements and wonderful hospitality. It was a happy and memorable family trip, and we would definitely love to come back again. Highly recommended!

Two years ago, I stayed at this hotel and was deeply impressed by the excellent service. What I remember most was the breathtaking view from the high floor. I would sit by the window for about 20 minutes, quietly appreciating the beautiful scenery and city lights. It was such a peaceful moment — just sitting there, taking in the view and enjoying the beauty around me. Coming back to this place brings back those wonderful memories. Some hotel stays are not just about the room or the service; they are about the moments and feelings that remain in your heart long after you leave.

I had a lovely two-night stay at Lotte Hotel Hanoi. The room was clean and comfortable, the location was convenient, and the staff provided excellent service. The amenities were good, and I would happily stay here again.