Pudong Shangri-La, Shanghai

Wow! It was so hot that we didn't want to leave Shanghai, so we decided to enjoy the scenery by the Huangpu River. With both young and old in our family, we booked the Shangri-La. We originally had a room in the Pujiang Tower, but the front desk lady recommended an upgrade, and we ended up with a Zijing Executive River View Room. It basically included three meals! We could have breakfast on the 2nd and 29th floors with the Zijing Executive River View, and afternoon tea and happy hour at the Zijing Grand Hall. Next door is Super Brand Mall, a place where kids can play all day. In the evening, after a big meal, we could stroll along the riverside. On weekends, there's even a Kid's Zone on the 4th floor. We booked from Tuesday to Thursday, though, so we missed out on that. 😂😂😂 The pool is open from 6 AM to 10 PM, and the gym is 24 hours. The staff, both the ladies and gentlemen, were super nice. We'll definitely be back next year when we return to China. My mom said it was so comfortable and perfect for both seniors and kids. The buffet breakfast on the 2nd floor even had ice cream, which the kids loved! The housekeeping staff were also incredibly nice.

Service: Vinnie, the front desk staff, was exceptionally warm and considerate. He proactively offered a souvenir and enthusiastically introduced all the hotel's services and facilities. Fantastic! Cleanliness: Clean, tidy, and a great view! Environment: Quiet, clean, and comfortable.

The hotel's location is great, but the facilities are terrible. The bathroom was particularly dirty, and the shower had very weak water pressure. The curtains let in light. Overall, it felt like a hotel from the last century, even though I stayed in the Zijin building.

During my stay, our account manager Lynn provided us with incredibly thoughtful and meticulous service. Knowing we were traveling with seniors and children, she proactively upgraded us to a river view room and offered complimentary breakfast, and everyone knows how excellent the breakfast quality at the Pudong Shangri-La is. The next day, she also kindly inquired about our late check-out needs. The room environment was excellent, and the river view was outstanding. We were very satisfied with our stay.

Arriving late in Suzhou, the hotel looked classic and luxurious. I chose a room with a view of the lake, and the view was absolutely stunning. The breakfast offered a wide variety of delicious options as well. Although it wasn't a trip where I could fully explore the sights, the view from the room itself was incredibly romantic and a fantastic experience. If you have some leisure time, this hotel is definitely the best choice.

The service was excellent, and the facilities were great! A special shout-out to Walle at the front desk – he was incredibly kind and attentive. I'm definitely coming back to this hotel in the future! The hotel's ambiance is also lovely; the flowers were freshly changed this morning and smelled wonderful.

I brought my two kids to Shanghai for a four-day, three-night stay at the Pudong Shangri-La, and the overall experience was fantastic, with incredibly thoughtful and warm service. I originally booked a standard twin room, but at check-in, ELLA at the front desk was so kind and upgraded us to a suite for free. The room's view was absolutely stunning; the bedroom window faced the Oriental Pearl Tower directly, and the living room window offered a panoramic view of the Bund's historic buildings. Both day and night, the scenery was breathtaking. The room itself was beautifully and elegantly decorated, very spacious, and the bedding was soft and comfortable, making our stay with two children incredibly relaxing. We also enjoyed complimentary afternoon tea and evening snacks, which was a very generous perk. All the staff were warm, polite, and responsive. The location is superb, making it very convenient to explore Lujiazui. A huge thank you to ELLA for the wonderful surprise; it added so many beautiful memories to our family trip to Shanghai. I highly recommend this hotel for those traveling with kids to Shanghai, and I will definitely choose to stay here again next time!