Pudong Shangri-La, Shanghai

Stayed here with my family during the Chinese New Year holiday. We had our New Year's Eve dinner at the hotel's Guangzhou Restaurant, and the room view was absolutely stunning, directly facing the Oriental Pearl Tower. The facilities were also great, spacious and comfortable. The lion dance on the first day of the New Year was lively and brought back a wonderful sense of tradition. So, choosing to spend New Year's Eve here was definitely the right decision.

The room was clean and the housekeeping staff were very friendly and helpful. ELLA at the front desk was also incredibly warm, attentive, and efficient, making us feel very welcome. Shangri-La definitely lives up to its reputation. The only minor improvement needed is that the bellhop didn't offer to help with luggage.

The room was comfortable, clean, and hygienic. What really stood out was the breathtaking river view. Since it was Chinese New Year, the hotel was beautifully decorated, adding a lovely festive touch. Most importantly, the location is excellent, super close to the Shanghai Financial Center and the Oriental Pearl Tower. Shangri-La is highly recommended!

This is an older hotel, but the rooms are consistently good and clean, and the lobby is impressive. My only minor complaint is that the hairdryer in the bathroom isn't detachable, and the cord is quite short. At 170cm, I had to twist awkwardly just to dry my hair. Also, the front desk staff at checkout were quite impatient and had a rather unfriendly tone.

The hotel's facilities, brand philosophy, and service quality don't effectively convey its brand identity. The target audience positioning is unclear, and the follow-up customer service experience was terrible. **Facilities:** Felt pretty average. The hardware is generally good, and you can tell what the layout was like when it was built, but the room design and layout are relatively traditional and a bit outdated. The bathtub 🛁 was a terrible experience; yellow rusty water gushed out of the tap... I was startled and it felt unpleasant. The bed felt like it was pieced together, higher in the middle and lower on the sides, making it very uncomfortable to sleep on. The worst part was the pillows; they offered no neck support whatsoever, leading to a very poor sleep experience. The air conditioning couldn't be automatically adjusted, only within a range of about 2 degrees. **Cleanliness:** Clean. **Environment:** Average. The view isn't attractive to those familiar with Shanghai and the Huangpu River. **Service:** The worst aspect. From the front desk and lobby coffee shop to breakfast and check-out service, the experience was quite poor. It felt like the hotel staff lacked professional training. This doesn't compare to the Grand Hyatt, let alone the service at star-rated hotels in Tokyo or Seoul, or international hotels on premier island resorts. For example, some services required follow-up, but the staff would just disappear after speaking, with no subsequent follow-up. This felt bad. Breakfast service was terrible, lacking clear instructions and care for special needs guests (some guests have specific dietary requirements, such as food allergies or fitness enthusiasts). When making an omelet, the staff didn't ask about customer preferences at all or explain potential options. After making it, they looked annoyed and said, "You should have said something earlier." So, what level of service is it when an omelet chef at a top island resort smiles and asks, "How would you like your egg cooked?" Or is it that the Shangri-La simply isn't capable of providing such service? A very bad experience! There was no proper queueing system at breakfast; I was clearly first in line, but the eggs were given to an elderly lady? **Check-out:** 1. I asked, "What do you do if something is damaged?" The staff replied, "It's fine. The hotel makes enough money, it's not a big deal." 2. The bill was calculated incorrectly! I only ordered breakfast for one day, but the front desk charged me for two. The staff were generally unprofessional and very impatient... (including their smiles, attitude, and necessary service explanations). **Gym:** Acceptable. **Summary:** Highly doubtful about staying here again.