SureStay Hotel by Best Western Lincoln

Paid for my room online when got there,a guy told me to cancel my reservation I said no why he said I want 75.00 in cash I said no I already paid,.The guy then told me to leave and he also kept myoney and trip Vom never even tried to help me get my money back

It was clean and staff was very nice. They even gave you a great breakfast bag in the morning!

An absolute dump. It's an old, old property that should be torn down. I arrived at 8 pm and a hand-written sign on the front door gave a number to call as no one was at the desk. I couldn't find the room after checking in and returned for directions—they were very little help. Lamps in the room didn't work. The woodwork had twenty coats of sloppily-applied paint. I am a Diamond level Best Western customer and stay at a hotel about thirty nights per year. I figured that even though this was a budget property, I could trust Best Western to provide at least an adequate property. I was wrong. This place really hurts the reputation of Best Western. I do not recommend staying here.

The room was clean and comfortable. I was either too late or there wasn't any breakfast or hot tea in the lobby. The smell of food in the lobby was mouth watering, the managers should start a restaurant.

Online this hotel looks clean and up to Best Western Standards. Unfortunately, it is not. When we showed up we were very politely greeted by the manager/owner and checked in to our room. Upon entering our room, the smell of lingering cigarette smoke hit us. This hotel is advertised as non-smoking, so this was a surprise to us. Then, upon further investigation of our room we found multiple sources of filth. The standing mirror had handprints all over it, there were old cigarette ashes on the nightstand, a large pile of hardened wax on the floor and bed, and there was still dried urine on the toilet. Immediately we packed up our bags and headed to speak with the manager that checked us in. He was very kind and reimbursed our room for the night. He also said he’d be happy to get us into a clean room, but at that point I didn’t know what to expect in the other rooms so we left and went to a Holiday Inn Express. I hope they are able to speak with their cleaning staff and the previous guests to deal with the smoke smell and wax. The other items are poor house keeping. Hopefully in the future nobody else has this experience with them. Beware, photos online aren’t always the experience you’re getting into. We learned our lesson this time.

Nothing was clean in our room, there were crackers in the couches, 1.5 toiled paper rolls, no tissues, floor was not vacuumed, tub/shower was not clean, directory in room was full of gunk, toys under couch.

You do not want to stay here! I approached the guy at the counter and told him I wasn't satisfied with the parking or the climate control of the room. Temperature was set at 74 and would not move lower. (I like a cooler room)

This hotel was advertised as clean, with friendly, helpful staff. The sheets were visibly stained. When this was brought to the attention of the front desk the reason given was that the stains were bleach. They were not bleach stains. The attendant would not concede that they were stains but did offer to hand us clean sheets to change ourselves. The overall condition of the room was dingy at best. The tub enamel was peeling, the tub was slow to drain and the “update” was poorly done. The television on the wall was a 19 inch at best. The toilet paper holder was at least 6 feet from the toilet and the walls were dirty.

Place to stay but was very disappointed with broken AC unit in room, cleanliness in room, selection at breakfast even for a power star hotel, no vending for snacks or drinks (both out of order). Felt like the prices were much higher than they should have been for the experience.