Very friendly, we were able to leave our luggage prior to checking in as we arrived in London early. We were given great advice about buses and connections for the various places we wanted to be. Superbly situated for transport - bus stop directly outside pub/hotel, and tube/train station a little further down the road. Into London in less than 30 mins. Perfect. Beautiful old building - a little bit thread bare in places - such as stairways- but we weren’t staying in the stairways so that didn’t really matter to us. Clean bathroom and room, very dark due to the decor, exactly as shown in pics. The canopy above the bed looked like it needed a bit of a dust/clean but overall the room was fab. Great discount off food and drinks - made it way cheaper to eat and drink here than in Newcastle - bonus! Would stay again.