La Maison du Charme Modena

We stayed here on our journey from England to Puglia. The apartment is well situated close to the old town centre. Good, very secure parking nearby. Marie Louise was most helpful and made a booking for us for dinner at Zelmira (excellent recommendation). The apartment has lots of character with books and art, a welcoming wood burner. The bed was very comfortable. Nice breakfast provided by Gloria. We stayed downstairs in the blue room but both rooms were nice.

Don’t book here unless you like sleeping on the street. I can’t tell you any more about this place because they cancelled our reservation of 11 months, only 36 hours before our arrival, despite us having confirmed our arrival time 6 weeks previously. They had decided to give the room to someone else. They claimed to have no record of our booking although difficult to explain why they contacted us to ask us to cancel if they hadn’t got the booking. The owner was very unhelpful and made no attempt to work with her booking agent to resolve the issue. She did not respond to the booking agent’s calls to confirm she had double booked, which delayed finding alternative accommodation by a further 12 hours. In addition she tried to pass blame to us suggesting we should have called her directly a month before the arrival date to check she was still in business and able to accommodate us. At such short notice we were unable to get another room in the town.