We chose Home 2 Suite after calling to check on how the shuttle service worked from the airport. We had a 7 hour layover and didn’t want to spend it in the airport. We landed just before 11pm and our flight out was at 7:15 am. We knew it wouldn’t be long, but I have a bad back and a few hours in a bed would be glorious! When we got our baggage, we called the hotel, the woman said to go to the 1st floor, to C270 & call back. We did this, she said the shuttle would be 10 minutes. After 20 minutes, we called back. A new woman said, she didn’t know and would send the shuttle now! Ugh! 25 minutes later, we started asking the other hotel shuttle drivers if they knew if there really is a shuttle for Home 2 Suites. After telling one we had already waited 45 minutes and called 3 times, he took pity and said his hotel was right by ours and would gladly drop us off after his two riders. There were NO shuttles coming towards us when we left. This kind driver dropped his two riders quickly and drove the short distance to drop us off! Low and behold the shuttle was sitting right in front of the doors! When we checked in & told the desk clerk the shuttle never came, she said “they came and you weren’t there!” Not a sorry, how did you get here, nothing!! We asked if there would really be a shuttle available at 5 am! She said yes and wrote us down. We went to the desk at 4:45 & she said the shuttle would be right back. 5:13 the shuttle came! No apologies! We won’t go back!