The Hotel and Apartments are good, and they are cleaned every other day, but we stayed at a 3 star hotel in Tenerife last February and it was far nicer than Kontiki. We did have an issue with our room requests, I appreciate allocating rooms is challenging, however I booked this 10 day break around 12 months ago, and it wasn’t cheap because we had sea views, I also asked for apartments together, but one of the couples were situated in a different part of the complex, and the ones next door to ours had a very small and badly shaped balcony, which wasn’t comfortable or even private to sit on, it was right next to the next door apartment, but on a right angle. The hotel emailed me the day after check in and asked if everything was OK, I explained the apartment situation, and they also said we we want your stay to be happy, I then didn’t hear anything off them until checking out this morning. As I say, the hotel was fine, but they didn’t do anything to help us out. Will not be returning here again.