I enjoyed my 1-night stay and the room truly was the best value I could find in the perfect location for my trip. The staff was helpful and held on to my bags for me on my last day. I had to leave a $20 deposit for nonsmoking room, and they gave it back to me when I checked out. The hotel is older, has some issues, but is being refreshed. The new owners put in laminate floors, painted, new bedding, and are fixing up things. Some things still need attention, like cigarette burns on the toilet seat. My room looked like the picture. Although the hotel is right across the street from the 5-star Fairmont for +$400/night, they are both next to the busy freeway overpass, and the area in general is kind of sketchy. I would not walk farther north of these hotels. The arch is about a mile south through the touristy area.