Kingsmead Road, Canterbury CT2 7PH, United KingdomMap
Phone+44 1227 769818
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(28 Reviews)TripAdvisor
28 Reviews
amyjQ6127EZ
Beyond dreadful
Went today for a family swim with our (nearly) 2 year old- we normally go to Herons Herne Bay but due to the boiler breaking we couldn’t - so decided to go to Kingsmead which is more local to us. We b...
This rate relates to their rude customer service. I was treated very rudely at the reception regarding my enquiry about the membership. The response is prolonged, and I cannot book the classes I want ...
The entire building needs cleaning and repair Staff need retraining in customer service and general all round management. Our first visit to kings mead for a family swim. On arrival we had to p...
Toilets were disgusting!!! Human waste all over seats., customer service diabolical., very eager to blow whistles at children enjoying them self’s safely., didn’t get full hour slot as they keep the c...
No way of contacting the pool. App doesn't work, despite my childre having membership. Website takes you to another provider - 'Fusion' - where login is also seemingly impossible. No one answers the p...
Beyond dreadful
Went today for a family swim with our (nearly) 2 year old- we normally go to Herons Herne Bay but due to the boiler breaking we couldn’t - so decided to go to Kingsmead which is more local to us. We b...
"Expensive" Customer Service
This rate relates to their rude customer service. I was treated very rudely at the reception regarding my enquiry about the membership. The response is prolonged, and I cannot book the classes I want ...
Took the fun out of 'family swimming'
The entire building needs cleaning and repair Staff need retraining in customer service and general all round management. Our first visit to kings mead for a family swim. On arrival we had to p...
Dreadful
Toilets were disgusting!!! Human waste all over seats., customer service diabolical., very eager to blow whistles at children enjoying them self’s safely., didn’t get full hour slot as they keep the c...
Frustratingly bad customer service
No way of contacting the pool. App doesn't work, despite my childre having membership. Website takes you to another provider - 'Fusion' - where login is also seemingly impossible. No one answers the p...