Posted on Jul 19, 2026|King Guest Room With Private Pool
Nat 李凤临The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach.
Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too.
Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good.
Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤
A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu…
Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar…
Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk.
My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street.
I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️
I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒
I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price.
Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!
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Price per night from:JPY 38,592
Posted on Jan 16, 2026|Popular Classic Room
ディアン・ケトIt exceeded my expectations!
After getting off the bus from the airport to the city center, the hotel was just a few minutes' walk away. Everything was within walking distance, and the bus stop for Knossos Palace was nearby, making it incredibly convenient.
The staff were kind and even upgraded my room, allowing me to comfortably enjoy a clean and spacious room. The hotel had a great atmosphere, making for a relaxing stay. Daily cleaning was impeccable, and there was complimentary bottled water in the refrigerator and a tea set provided.
While the breakfast selection wasn't extensive, it included Cretan specialties and was of excellent quality. I was very satisfied. I would definitely like to stay at this hotel again the next time I visit Heraklion.
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Price per night from:JPY 9,097
Posted on Jul 8, 2024
Guest User
Nice location and clean
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Price per night from:JPY 12,864
Posted on Jun 14, 2024
Анастасія Главацька
Today, I have landed back home after spending amazing week at this family-run hotel. I can definitely tell you that it was one of the best holidays I have ever had, filled with nice people and great Greek weather. The hotel is located very conveniently, you have a lot of shops and restaurants nearby. Lidl is just 5-7 min walk. Next to the hotel there was a great coffee shop- Move on. Next to the hotel there is a bus stop which will take you to Chania city centre for a nice promenade and a delicious dinner. Hotel itself is of an apartment style with amazing pool which was always well-maintained and clean. Every day the girls made sure that our room is clean and we have new towels, and they were making quite impressive compositions from flowers and towels😁 The manager of the hotel was extremely friendly and always dealt efficiently with any requests we had. Breakfast was delicious and overall our stay was extremely enjoyable. Definitely visit this hotel to feel the amazing Greek hospitality.
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Price per night from:JPY 7,652
Posted on Aug 9, 2026|Comfort Room
Guest User
This is actually a very nicely located hotel in the city center. Bus stop, kiosks, bars, and restaurants are right outside the door. The pedestrian zone also starts here. The harbor is also within walking distance. The lobby is very appealing, and while the rooms are small, they have everything you need for a short trip. The pool and its bar on the hotel rooftop are absolutely fantastic. We arrived at the hotel at 10:30 AM, even though check-in was advertised for 3 PM. Of course, we would have liked to check into our room by 1 PM or 2 PM. Despite asking multiple times, we were continuously put off, and it really did end up being 3 PM... This is a high-level complaint, but it's also the only drawback. We would definitely book again on our next trip to Heraklion.
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Price per night from:JPY 8,931
Posted on Jul 11, 2024
Guest User
The location of the hotel is definitely very good and a plus point.
We were greeted in a friendly manner and the lady at the bar gave us a welcome drink. The hotel looks quite high-quality at the entrance and you feel like you're in good hands. I would say it's not 5-star level, but around 3.5-4 absolutely.
The room we were given unfortunately had no windows (the description said there was one). No problem for us. Our biggest criticism is that there was no door in the shower because it had been removed. So you couldn't shower properly without water spraying outside. When we told reception, they just said ”we didn't know” and preferred to answer the ringing phone and leave the guest standing there. Who would know if not the hotel, so unfortunately it's far from 5-star service. We expected a small apology and that the problem would be taken care of. I think it's a real shame that you pay so much money and then get a room that doesn't meet the standard and isn't really at the level you want it to be given to guests. Luckily we only spent one day here and had previously spent the week in a real 5-star hotel.
I can really only give this hotel 3/5 stars overall.
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Price per night from:JPY 11,537
Posted on Apr 23, 2024|Single Room
Guest UserI arrived very late at night to a totally unsuitable unmade room
The young man on reception immediately sorted out a new room which was clean and comfortable.
He provided cold drinking water which was lovely after a long journey and offered any assistance needed.
Very central to town and transport.
1 minor point - tea, coffee etc provided but need some sachets of milk.
Would stay again and is recommended.
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Price per night from:JPY 7,202
Posted on Jul 3, 2019
Daria KoshkinaGood day. For the money that we paid for a hotel-hotel worthy! Good, solid repair. Everything is working. Clean toilet. There is everything you need in the kitchen. True frying pan scratched into the board. But this is also a question for tourists! Why are you spoiling hotel property !? After you still come guests !! Well, a hotel, we could already change this stuff to a new pan. Also, called the hotel, be so kind as to comply with the rules. The number of towels is not normal. Only 2 per person And the first 5 days, these were beach brown towels, then they brought white ones. Also, there is no quenched paper. The cleaning lady said that it wasn’t allowed and buy paper yourself at the hotel’s store! This also violates the norms of the hotel business! There are also no toiletries. Even elemental soap. Otherwise, everything is tolerable! Clean well, clean everywhere. The question now is different: to Trip through which we booked this hotel. In the voucher from the company indicated meals (breakfast, lunch and dinner) Upon check-in at the hotel, we were denied meals! They stated that they do not have free food. And the fact that we were deceived by the company in which we paid for the tour! As a result, no one fed us! Voucher from the company. Food trip and hotel voucher without food in my arms. I will file complaints with the relevant authorities!
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Price per night from:JPY 3,151
Posted on Jun 14, 2024
Guest User
The Hotel Irakion is right in the centre of te Cretan capital. Excellent position to visit all attractions, museum, Lion Square etc or to just wander around taking in the atmosphere. Plenty of restaurants nearby.
An open grill opposite the hotel was perfect to get a souvlaki to take back at night and eat it on the balcony with ouzo from the small 24 hour shop opposite hotel.
The hotel itself I well run, clean. Has 24 hour reception.
The room offered everything needed, hot shower, toiletries, plenty of loo roll towels and a fridge. Comfy large beds. Balcony with table and chairs.
They also provided a decent hot and cold buffet to suit almost all tastes. The breakfast sets you up for the day of whatever you're doing next.
Enjoy Greece 🇬🇷
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Price per night from:JPY 7,747
Posted on Jul 11, 2025
Guest User
This is an excellent hotel located right in the old town of Rethymno. It was easy to explore the charming streets on foot, and the central bus station—perfect for day trips—was just a 10-minute walk away. The staff were incredibly friendly and eager to share local tips and recommendations, which made my stay even more enjoyable.
The breakfast offered a classic continental selection, including fresh eggs, sausages, bread, pastries, and fruits. Everything was fresh and satisfying. While the swimming pool is on the smaller side, it was a lovely bonus and a great spot to cool off after a day of sightseeing.
I would happily stay here again on my next visit to Rethymno.
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Price per night from:JPY 16,583