Posted on Oct 3, 2025
Guest User
Nice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
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Price per night from:IDR 1,845,229
Posted on Jul 18, 2024|Standard Double or Twin Room with City View
Ella vdBClose to the bus station and great staff. We arrived early for check in and they gave us an available room as we were tired from our journey and the hotel wasn’t fully booked. Good breakfast too. We enjoyed our time in Croatia.
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Price per night from:IDR 1,407,782
Posted on Jun 12, 2026
CloriaismeTen thousand times more beautiful than I imagined! Maybe it's because I checked in so late, but they upgraded me to this huge room. It's absolutely gorgeous with an amazing view, and the hygiene is excellent – very clean and bright. Highly recommend to everyone!
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Price per night from:IDR 1,710,018
Posted on Jul 16, 2025|Deluxe Suite
Guest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
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Price per night from:IDR 2,245,559
Posted on Jun 15, 2026
依婷bbThe hotel was comfortable and conveniently located. They were also very thoughtful and prepared a birthday cake for me when they saw it was my birthday 🎂, and it tasted great. There's also parking available. Overall, it was a great experience.
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Price per night from:IDR 2,073,231
Posted on May 31, 2026
Anonymous UserSuperb location, great hotel with the classic and traditional vibes. Good breakfast. Staff at check in seemed a little bit unfriendly.
Unfortunately, I spotted a pair of dirty black socks lying behind the curtain in the room upon check in.
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Price per night from:IDR 1,633,134
Posted on Oct 21, 2024|Deluxe Room With A King Size Bed
Nina ThailandThe young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.
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Price per night from:IDR 1,267,269
Posted on Jun 18, 2026
sdtkyThe room was bright and airy with simple, practical furnishings. The bathroom was also quite spacious. It had a large balcony, but the door was locked. Given that a main road runs just below, there's probably a good reason for that.
Breakfast and dinner were included. Dinner was mediocre, not much variety, and drinks had to be ordered separately. However, there was one soup, a rich cauliflower soup, which was a local specialty.
Breakfast was excellent and very plentiful.
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Price per night from:IDR 1,476,713
Posted on May 14, 2025
Thanis T.
The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.
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Price per night from:IDR 620,379
Posted on Feb 10, 2026
Anton26
I only now stay at this hotel when I am in Zagreb. From the moment you walk through the main doors and into the reception area, you are warmly acknowledged and greeted. You are a valued guest and are treated like one. Check in process is smooth and seamless. The room is well-appointed and given the time of the year, cosy and warm. The bed wa super comfortable and the pillows offered enough support to ensure a good nights' sleep. The bathroom was spotless and the heated towel rail was much appreciated. If you are so inclined, the mini bar is stocked and there is also excellent room service. The buffet breakfast is sensational- the best in Zagreb. Something for everyone and for all dietary requirements. The one thing that always impresses me here is the fact that all employees and acknowledge their guests- from the room attendants to the kitchen staff. I will alway come back to the Astoria Zagreb. Thank you for looking after me.
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Price per night from:IDR 1,606,622