The hotel room itself was lovely – clean, spacious, and thoughtfully prepared. We felt warmly welcomed by the sweet touch of two towel swans arranged on the bed upon arrival.
However, the breakfast experience was disappointing. Despite offering only a very simple set menu, we waited nearly an hour to be served.
Additionally, when we politely asked the front desk for late checkout due to breakfast delay. We had to fight for a mere 30-min extension.
On the positive side, the hotel’s location is excellent for exploring the beautiful small town, which was truly charming.
Super basic, wouldn’t go back to a Hilton. Room had depressing, cool-toned lighting, I was surprised that not even the front desk had makeup remover wipes. The snack selection near check in was limited and WAY overpriced. I just thought it would be a LITTLE better. Attention to detail here would go a really long way. Think of the things that people might need during unexpected travel delays - being a hotel beside the airport.
I stayed on the 20th floor in a premium Fallsview room with two queen beds. The view was amazing, but since it’s winter, the window was frozen, so I couldn’t really see much in the morning. I think it’s better to check the weather before booking. Still, the night view was great, so I enjoyed it overall.
Great location, easy access to highway 404 and lots of restaurants. Facilities are a bit old but still functional, beds are super comfy, my kids love it very much. We stayed 5 nights and slept very well.
The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
The documents I booked for the hotel were even taxed, but when checking. in., the staff had to charge another 30 yuan. When I checked out the next day, I asked the staff again and she said that she didn't need to deduct 30 yuan, but my use was really deducted.
We enjoyed our stay up until the day of our checkout. We were running a bit late so I phoned reception to request a later checkout around 12. The receptionist informed me that they were not allowing any late checkouts. So we hurried around and managed to checkout on time. We then loaded our vehicle and sat down to have a coffee. While having a coffee we noticed many people checking out after 11am.
Also I have not received my receipt yet. Would you please check into this for me.
The picture is of sunset from our room.
Thank you
Jon Bradshaw
Hotel was good. The gentlemen that greeted us was excellent!! Very knowledgeable about the city and recommended a few places. The sink was clogged in washroom but sent a maintenance person up promptly. The only problem was we found out our door did not lock at all. We didn’t notice until later on our second night. Light bothersome since all our belongings were in there. Told lady when we were checking out and said that was not good but that they were renovating the floor next week.
Very convenient and close to Square One. The bed is good. Bathroom is bright and clean. The frontline counter staff is helpful.
Very Good
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XXiechengdashuThis is a great hotel, conveniently located right by Parliament Hill, which is the main attraction in Ottawa along with its surroundings. So, after checking in, you can easily explore the area on foot. Plus, it's very close to Chinatown, making dining options readily available. The hotel rooms are spacious and well-appointed with standard amenities. The only drawback is that parking comes with a fee.
Kkimi_cheThe Shanghai auntie at the front desk was so kind and let us check in early. The service was incredibly attentive, and the breakfast was absolutely delicious. The restaurant service was fantastic, especially the bacon and potato hash. The hotel is located right in the heart of Toronto, making it easy to walk to all the popular attractions. Plus, there's a big supermarket on either side of the hotel.
MM220415****Facilities: The hotel is quite old. There are many restaurants around. The hotel is connected to the water park. It can be played with children. But it is similar to the water park in the big city in China.
Hygienic: The room is very clean, but the water in the water park is not very clean
Environment: The hotel is old. Parking is charged. There are many restaurants around but parking is more difficult. The hotel room is particularly poorly soundproofed. There is a stupid person in the middle of the night. It is very noisy to shovel snow outside, but what kind of bicycles do you need at this price?
Service: Basically no service, luggage can not be stored, but! For this price, don't ask for any bicycles.
GGuest UserHotel located on the Canadian side of Niagara Falls. Great location. Our hotel had a great view of the Falls, but it is a little bit farther back than the Fotos show on the Internet. Breakfast was not good. It was overcrowded you had to wait to get in and there were not enough seats at all. Skipped the breakfast buffet. 
GGuest UserThe king rooms are not set out properly. Bunch of small things but they are needed . Hooks in bathroom to hang up clothes or towels. The small useless closet is so small that you can’t hang up anything long .. good for t shirts .. my particular closet was torn off the wall and tilted forward, scared even to use it .. the French cleat that supposed to hold it against tge wall was broken. The mattress is a piece of crap . Could have used a sofa in this large room and all they had was a small chair ! The Tv has absolutely nothing on it for programs .. the hotel is geared to get you to the casino out of your room. God forbid if your no feeling well or if you have children . The casino restaurant I believe it was called casual the food is slightly overpriced but thats to be expected. We went twice the evening was ok … food was good . But breakfast well let’s just say it was needs a lot of work. Who has no spoons for coffee ??? Only one jam container in tge entire restaurant which I had to get because the service was horrible, no cutlery was set on table and had to go get it . The couple next table was waiting so long for extra paper napkins had to go to the bar and get more , at which point they brought some for us because I was looking for the same ..if your paying a premium for food pls make sure the service and table setting are perfect. Thats it for this visit
AAda Ho 05So grateful I managed to book this hotel while my first flight was delayed near midnight and I couldn’t catch the next flight back home. Thanks to trip.com I managed to book instantly and just walked over to the hotel right across T3. Had a good night sleep before I catch the next flight home at noon. The reception staff was friendly and showed sympathy and gave me a good room on the quiet side of the hotel.
GGuest UserThe hotel is ideally situated of the front of the lake with the ferries to the islands just outside. An underground stop is just across the road with links to Union station and elsewhere. There are also a selection of buses that pass and a hop on hop off stop is about 10 mins walk. You can walk most places in central Toronto from hotel if you wish and are happy walking. You can choose which street suits you best on your walk and change route for variation as only a block apart and will all get you to central Toronto. You are maybe about 15 mins from the Blue Jays and CN tower so hotel is in a great location. Billy Bishop airport is about a 20 min walk and would be convenient if you can get flights to or from there to your destination. The communal areas in the hotel look very nice, as is the entrance if being dropped off by car. However there is work going on around the outside of the hotel and if walking to and from the hotel it isn’t so pleasant on the eye. My bedroom was spacious but felt dated and would be nice to see a more updated look. However the view onto the lake more than made up for that minor irritation. The staff were all great and helpful when asked. There was various things going on from regular activities in the leisure area to free ice cream and wine ( not together unfortunately ) and music in the afternoon. The leisure facilities were great with a pool, sauna, steam room and gym as well as an outside area (5th floor) for sitting outside while the kids could play. There was a tennis court and a basket ball hoop. There was also an oppertunity to use cycles and go for a run possibly with a guide. We didn’t eat at the hotel so couldn’t comment but the did have a restaurant on the top of there south tower that would give great views. We did grab a coffee and snack from across the street and would enjoy sitting on the benches just along from the hotel looking into the lake in the morning. All in all one of the older hotels ( I think) in a great location with great views and facilities which met our needs.
GGuest UserFantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!
GGuest UserI stayed on the 20th floor in a premium Fallsview room with two queen beds. The view was amazing, but since it’s winter, the window was frozen, so I couldn’t really see much in the morning. I think it’s better to check the weather before booking. Still, the night view was great, so I enjoyed it overall.
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