Although the room was a bit old, the cleanliness and service were still excellent. The butler checked in with us daily, provided weather updates and information about hotel activities. They were especially attentive to safety during rainy weather and readily provided anything we needed. When our child accidentally got a bump while playing outside, they immediately sent up iodine after a phone call.
The breakfast spread was plentiful and suitable for both seniors and children. It started as early as 6:30 AM, which was perfect for visiting Tianchi Lake, as many other hotels only start serving breakfast after 7 AM. Going to Tianchi early in the morning greatly increases your chances of seeing the lake, and we were lucky enough to catch a glimpse. On the 17th, Tianchi closed and stopped admissions after 10 AM.
The Wanda Realm Suite practically included access to all Wanda resort activities. If you visited the water park, the hotel provided a laundry room with dryers, as well as disinfectant and laundry detergent. Just be aware that there can be long queues during peak times, so plan your schedule accordingly.
Regarding Wanda perks: The cable car offered incredibly beautiful views (complimentary on first stay, unlimited rides on the same day), but it only operates on clear days. Other perks included the Wacool boat ride, a choice between the slide or luge, hot springs, and the water park. The boat rides and slides are also weather-dependent (clear days only), while grass-sliding is an additional charge. I recommend prioritizing the slide/luge queue first (children must be 12+ years old and over 155cm to ride alone; otherwise, an adult must accompany them) as the wait times can be very long. You can then do grass-sliding later (it has longer operating hours and no queues). The boat ride also has long queues. We didn't get to it in the afternoon/evening, but we managed to enjoy all the most exciting activities.
I was a bit hesitant about booking this hotel after reading so many reviews and Redbook posts, but in the end, I decided to go for it because the hotel environment seemed good, and with a 1.5-year-old baby, we'd spend a lot of time at the hotel. When we first arrived, it was indeed a bit old, as other guests had mentioned, which was a slight disappointment. However, it wasn't as bad as some made it out to be, and of course, it can't compare to five-star hotels from major chain groups.
What truly stood out was the incredibly warm service. Unlike the somewhat cold and formal guidance you sometimes get at other five-star hotels, the staff here were genuinely enthusiastic. They reminded me to schedule the private hot spring, provided hot tea every day, and were available to answer any travel questions via WeChat. The driver they arranged was also exceptionally helpful and enthusiastic – highly recommend!
The breakfast selection was indeed small, but the taste was genuinely excellent. The Cantonese dim sum was even better than what I've had at some restaurants in Guangzhou! Plus, the restaurant is situated right above the river, offering fantastic views. The complimentary dinner was also delicious. Ordering additional items might be a bit pricey, but the food here was definitely the best we'd had during our stay in Erdaobaihe Town. I would absolutely recommend this place to friends next time.