Overall was ok. big and clean room (except bathroom was a bit run down and shower clogged - Room 317) Room service was ok and breakfast is the best. Biggest disappointment was food quality at the rooftop. Ordered pizza. was not cooked properly. When told the waiteress, what we received back was the same pizza which was reheated though flour/crust still not properly baked. Also, system have we Price Match. I found Agoda price RM50 cheaper but cannot claim as booking made less than 24 hours. Should have not put the Price Match logo if not eligible. Very misrepresenting.
A well-located hotel in central Banda Aceh well within walking distance of the mosque. Excellent service and the restaurant has a good selection of food. The buffet breakfast has a lot of nice traditional Indonesia dishes. Would definitely stay again!
The hotel has a great location and is very convenient. The staff at the hotel breakfast restaurant were very helpful and welcoming. There are some shortcomings that need improvement: the guest room floors weren't cleaned properly, there was dust on the bedside table, the towels smelled bad, and the hot water for showering in the morning wasn't hot enough.
Excellent all round! Breakfast area can be crowded since the restaurant itself is small but the food is great, many selection of white/fried rice/noodle and many dessert options and fruit.
Room is cleaned and towel changed daily. 10/10 would not hesitate to book this hotel again.
Hotel environment has nothing to say
Restaurant spa has also experienced it very good
The only thing that is not satisfied is that the introduction of the room is not clear, and a fan room is booked. If there is no air conditioning in Southeast Asia, it is really a crime (this problem has been reported to Trip.com add room instructions)
I like the surrounding of the hotel full of nearby food stalls. One of the best option in Aceh. Good value for money even though the rooms are a bit old fashioned. Close to the port for trip to Sabang.
Last minute booking this hotel after arrived at Banda Aceh on 22 Nov 2023. Price is reasonable. We received room number 333 and unfortunately the wifi connection was too bad. No connection inside room and we need to go down to lobby only able to get connected. Inform receiption and received reply nothing can be done. After dinner I did complain again to another receiption staff and he response very well by help us to change another room to 355 which is connection Wifi was extremely very good. Also help us to carry our luggage. He was so helpful and very good staff. Overall amenities was ok. Highly recommended for Muslim guest.
Had such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨
The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day.
Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍
Very Good
12 reviews
8.9/10
Price from
JPY 3,672
per night
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8,1/10
Very Good
GGuest UserWe had a beautiful room with a direct view of the sea — absolutely breathtaking! The staff were very friendly and always helpful. It was a wonderful stay, and we’d definitely come back again.
GGuest UserI booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
GGuest UserHad such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨
The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day.
Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍
EEdan1285Last minute booking this hotel after arrived at Banda Aceh on 22 Nov 2023. Price is reasonable. We received room number 333 and unfortunately the wifi connection was too bad. No connection inside room and we need to go down to lobby only able to get connected. Inform receiption and received reply nothing can be done. After dinner I did complain again to another receiption staff and he response very well by help us to change another room to 355 which is connection Wifi was extremely very good. Also help us to carry our luggage. He was so helpful and very good staff. Overall amenities was ok. Highly recommended for Muslim guest.
JjamesExcellent all round! Breakfast area can be crowded since the restaurant itself is small but the food is great, many selection of white/fried rice/noodle and many dessert options and fruit.
Room is cleaned and towel changed daily. 10/10 would not hesitate to book this hotel again.
GGuest UserA well-located hotel in central Banda Aceh well within walking distance of the mosque. Excellent service and the restaurant has a good selection of food. The buffet breakfast has a lot of nice traditional Indonesia dishes. Would definitely stay again!
JJack SarawakOverall was ok. big and clean room (except bathroom was a bit run down and shower clogged - Room 317) Room service was ok and breakfast is the best. Biggest disappointment was food quality at the rooftop. Ordered pizza. was not cooked properly. When told the waiteress, what we received back was the same pizza which was reheated though flour/crust still not properly baked. Also, system have we Price Match. I found Agoda price RM50 cheaper but cannot claim as booking made less than 24 hours. Should have not put the Price Match logo if not eligible. Very misrepresenting.
GGuest UserThe hotel has a great location and is very convenient. The staff at the hotel breakfast restaurant were very helpful and welcoming. There are some shortcomings that need improvement: the guest room floors weren't cleaned properly, there was dust on the bedside table, the towels smelled bad, and the hot water for showering in the morning wasn't hot enough.
GGuest UserI like the surrounding of the hotel full of nearby food stalls. One of the best option in Aceh. Good value for money even though the rooms are a bit old fashioned. Close to the port for trip to Sabang.
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