Good hotel for family staycation during long holiday period. Breakfast area needs to be extended to expect high occupancy like this week. Overall good, surroundings are OK, mini market is downstairs, having good gym and pool
Booked this hotel for the night as i had an early flight. Great location. Walking distance from the airport clean and secure. No phone but there was ipad ti replace. Unfortunately didnt work, cant swipe. TV had to log in, so couldnt watch. No manual to use it. But it is a clean and secure hotel comfortable for the night stay.
Free shuttle even at midnight! Very good communication and quick to arrive. All staff were extremely friendly and polite. The hotel room was lovely, very clean (and I am very picky!) with freshly-washed linens. Large bathroom with great hot shower. Very quiet place despite being so close to the airport. Nothing negative to say; it was a 100% positive stay and I would highly recommend. Shuttle back to the airport was right on time and despite having a lot of people, it went quickly and we were at the airport in only five minutes.
It's a brand new hotel, I can only say everything is perfect. Thanks a lot for the wonderful breakfast and convenience of the free bus traveling between the airport and the hotel.
The hotel’s location near the airport was extremely convenient, and both the surroundings and room conditions were excellent. Breakfast was satisfying, offering a good variety to start the day. I especially enjoyed the swimming pool and sauna, which added a relaxing touch to my stay. The shuttle bus service was also very helpful, providing an easy ride to the airport. Overall, it was a comfortable and well-equipped place that made traveling much easier.
We stayed at Episode Hotel Gading Serpong as a family with three kids, and it turned out to be a wonderful experience. From the moment we arrived, the staff were warm and welcoming, making check-in smooth and stress-free, which is always appreciated when traveling with children.
The rooms are spacious, clean, and very comfortable. With three kids, space is always a concern, but the layout made it easy for all of us to rest well. The beds were cozy, and the bathroom was modern and well-maintained.
One of the highlights was the breakfast buffet—lots of variety, from local dishes to kid-friendly options like pastries, cereals, and fresh fruits. Our kids especially enjoyed it, and it made mornings so much easier.
The swimming pool was another favorite spot for the children, while we as parents appreciated the relaxing atmosphere of the hotel’s facilities and nearby conveniences like shopping and dining options.
Overall, Episode Hotel Gading Serpong is a great choice for families. It combines comfort, convenience, and thoughtful service, making our stay both relaxing and enjoyable. We would happily come back on our next family trip.
I arrived late time and I made 4 nights reservation but the schedules changes and the reception (front desk) helped me much and finally solve my big problem with platform. Special thanks for Mr Thorig & Ryan, they did their best work for me. And the hotel is full of design the place is very quiet and people always smile to you when face to face , nice breakfast and I will choose this hotel next time when I’m in Tangerang.
They have beautiful pool and Gym .The hotel breakfast is nice .The hotel doing major painting work and up grading good for family holidays near by few mall around.
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Amazing
JJoan HaaseExceptional Stay at DoubleTree Bintaro – Always Feels Like Home
I had the pleasure of staying at the DoubleTree Hotel Bintaro from June 18 to June 20, in the King Room with a Sofa Bed. As always, my experience at this property was nothing short of amazing. The level of comfort, cleanliness, and service remained consistently excellent throughout my stay.
Although I did not opt for the breakfast buffet this time, I genuinely missed the hotel’s signature morning spread, which I remember fondly from previous visits. Their breakfast selection has always been a delightful part of the stay, and I look forward to enjoying it again on my next visit.
What truly stood out during this visit was, once again, the exceptional service from Bella. Her warm hospitality and attention to detail went above and beyond expectations. It is always reassuring to be welcomed by familiar faces who consistently provide such high-quality service. I’m sincerely grateful to Bella for making my stay as comfortable and pleasant as ever.
There is absolutely nothing I could point to as a shortcoming during my time at DoubleTree Bintaro. Everything met or exceeded my expectations, and I wholeheartedly recommend this hotel to anyone seeking a reliable and relaxing stay in the Bintaro area.
SSer HuaThey have beautiful pool and Gym .The hotel breakfast is nice .The hotel doing major painting work and up grading good for family holidays near by few mall around.
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
VVixieWe have been to this hotel for several times already. Usually I book twin bed, this time a queen bed. The bed was too soft and one of the pillow was very big (too tall, so it hurt my neck to use it).
The whole hotel was using a very strong perfume... Too strong...
And the AC was not cold enough, even after I changed it into 16 celcius. It definitely needs maintenance.
One of the towel was a bit smelly (the other was ok).
This was a let down compared to my previous stays...
I'm still thankful for this hotel's free transport from/to the airport though.
LLydia Chong Siew LooThe room is awesome although it is the smallest room. I have everything I need. Amenities poor due to bad experience at the massage at level 2, made me waited almost 1.5 hours even with prior arrangement with the counter. Receptionist of the hotel helped me to make the booking. Terrible experience. The massage ladies sit there for show only dun know how to massage.
UUshi EngelPerfect overnight for Terminal 2. In case of late arrival or early morning flight, it is the best location. Breakfast starts at 3 am, so early enough for 5 and 6 am departure flights. Dinner choices fairly priced.
GGuest UserLobby was nice but the room itself definitely has seen better days. The wastafel faucet almost off, it keep wriggling whenever you use it and there's something like black mold on the lining of it. The toilet paper holder completely broken. I was being careful making coffee because the table that hang by the wall was askew, if nothing done to it pretty sure it'll fall off soon.
Also there's no chair available so I had to drink by the bed.
The staffs were nice though. It was short visit so it's okay-ish for airport hotel but it'll be nice to see some improvement
Mmeow_littlecatI stayed at the hotel located in Terminal 3 of Jakarta Airport and couldn’t be happier with the convenience. If you have an early morning domestic flight, this place is a lifesaver — just a short walk to the departure gates, no stress about traffic or delays.
The room was clean and comfortable, ideal for a short stay between flights. What really impressed me was the WiFi — fast and reliable, which made it easy to catch up on work and stay connected.
Staff were friendly and check-in was smooth. Highly recommended for transit travelers looking for comfort and efficiency right at the airport.
Ffang001206This was by far the best hotel I stayed at during my one-week business trip in Indonesia. The airport pickup was arranged seamlessly, and the hotel itself is very new. Cleanliness was impeccable; everything looked spotless. What truly stood out, however, was the service. Both the front desk staff and the restaurant servers greeted me with big, genuine smiles, making me feel incredibly welcomed and cared for. Oh, and the airport transfer to the hotel took only 20 minutes, while the drop-off to the airport was just 5 minutes – extremely convenient!
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