Horrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2026.04.18
I recently stayed at this hotel and while the location and views are quite decent, the overall service fell short of expectations.
Firstly, basic amenities such as drinking water were not provided. When we asked, the receptionist even suggested that we drink tap water, which was quite surprising for a hotel of this standard.
Secondly, the service level was disappointing. The bellboys did not assist us with our luggage upon arrival, which is something typically expected.
Overall, while the hotel has potential due to its location, the service quality clearly needs improvement.
I really enjoyed staying in this hostel. When I was searching for a place to stay in Gdanks for about two days and found this hostel, I was fine with having less amenities as long as the price is affordable. Moon Hostel Gdanks has definitely surpassed my expection, with the great location with walking distance to the tourist attractions and with the cleanliness and the customer service from the hostel itself. If I ever come back to Gdanks for a vacation, I would very likely choose to book this hostel again.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2023.08.29
Pros: Great location, less than 30 seconds on foot to Long Market.
Cons:
- There's some road construction, the Uber we took from the airport to hotel can't find way to hotel therefore he took several rides around, trying to find a way and in the end, we need to carry our luggage for few hundred meters on cobble stone road.
- The checkout time, according to the receptionist, is 11:00, not 12:00 as on Trip.com
- Since Uber driver can't find the right way to hotel, we asked the receptionist to call a taxi. She called a car (not sure if it's a taxi since there's no meter) and when we reached the train station (2 km away), the driver asked 35 zl for a trip on Uber cost 15 zl.
The location, hygiene, and overall environment are all excellent. For the price, you really can't find anything to complain about. It's incredibly convenient for everything – food, shopping, and getting around. Plus, it's super close to Długi Targ. Highly recommended!
Hotel near Old Town,Gdansk100% of visitors choose this area
JJuan792026.01.31
Perfect and inexpensive place to spend a few days in beautiful Gdansk.
The small kitchenette is very useful (microwave, refrigerator, kettle). There are cups, glasses, plates, spoons, etc... everything you need.
It was very helpful that they had coffee, sugar, and tea in the cupboard... just buying milk at the supermarket is enough to make a ”café con leche” for breakfast or an afternoon snack.
There's a small cloth, a sponge, and soap for cleaning the utensils (though you have to use the bathroom sink since there isn't a proper sink).
Bathroom... large and very clean.
Perfect Wi-Fi.
TV with plenty of channels.
Perfect location... just 2 minutes from the City Hall and practically on the canal.
Spotless.
Beautiful building.
The area around the hostel was dimly lit, which made me a little uneasy, but the facility was clean and breakfast was included!
I met a female solo traveler who shared a room with me at the hostel, and we went sightseeing together the next day! It was a truly fateful encounter.^^
This pizza place about a 10-minute walk away is new and highly recommended!
Right by the harbor, with cruise ships everywhere, an amusement park and an ancient warship museum next to it. The hotel has an underground parking lot. The sea view from the room is great. The breakfast is a rich breakfast by white standards, a good choice.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2025.04.27
Perfect to stay for short/long term
Despite a bit far away from railway/bus stations, situated at the very quiet waterfront with a beautiful night view, so nothing to disturb out sleep at all
Restaurant/rooftop bar in the hotel and also a vairety of restaurants nearby, close to main tourist attractions
Very clean and modern interior, spa and kid room inside as well as friendly staff
Large kitchen/dining room and comfortable bunk beds
Should be better to have a kitchen knife in guest kitchen
The room was good, even if a bit small for two people, the water pressure was weak. They have a laundry you can use, which is an advantage. BUT! The communication is very bad, especially for the hotel without reception. They didn’t send me check-in instructions in advance, and I had to have a written communication with trip.com support on my arrival day for the whole day to get them, which is unacceptable. And also, even though they say they have 24/7 support, the hotel responded to me about my inquiry only the next day. They were nice to let us check-in later, but we needed this information earlier than we received it.
Amazing
13 reviews
9.4/10
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9.2/10
Great
GGuest UserPerfect to stay for short/long term
Despite a bit far away from railway/bus stations, situated at the very quiet waterfront with a beautiful night view, so nothing to disturb out sleep at all
Restaurant/rooftop bar in the hotel and also a vairety of restaurants nearby, close to main tourist attractions
Very clean and modern interior, spa and kid room inside as well as friendly staff
Large kitchen/dining room and comfortable bunk beds
Should be better to have a kitchen knife in guest kitchen
GGuest UserI recently stayed at this hotel and while the location and views are quite decent, the overall service fell short of expectations.
Firstly, basic amenities such as drinking water were not provided. When we asked, the receptionist even suggested that we drink tap water, which was quite surprising for a hotel of this standard.
Secondly, the service level was disappointing. The bellboys did not assist us with our luggage upon arrival, which is something typically expected.
Overall, while the hotel has potential due to its location, the service quality clearly needs improvement.
GGuest UserPros: Great location, less than 30 seconds on foot to Long Market.
Cons:
- There's some road construction, the Uber we took from the airport to hotel can't find way to hotel therefore he took several rides around, trying to find a way and in the end, we need to carry our luggage for few hundred meters on cobble stone road.
- The checkout time, according to the receptionist, is 11:00, not 12:00 as on Trip.com
- Since Uber driver can't find the right way to hotel, we asked the receptionist to call a taxi. She called a car (not sure if it's a taxi since there's no meter) and when we reached the train station (2 km away), the driver asked 35 zl for a trip on Uber cost 15 zl.
GGuest UserThe hotel is very conveniently located, which is definitely a plus. However, there are several issues that prevent it from truly living up to its five-star rating.
At check-in, we were not informed that parking was paid. As a result, after three days of stay, we were required to pay a rather significant amount at check-out, which came as an unpleasant surprise.
The rooms are generally comfortable and well equipped, but in the bathroom there were noticeable uncleaned areas and fingerprints on the faucets, indicating that housekeeping was not done thoroughly.
I would also like to specifically mention the breakfasts, which were a complete disappointment. From a five-star hotel belonging to an international chain, a very different standard is expected. The food was not fresh and appeared dried out (see photos), the selection did not change from day to day, there was almost no pastry, desserts were limited to just two items, and there were no vegetarian options at all, which seems strange for a hotel of this level.
GGuest UserConvenient location. Bus, tram, and train right on your doorstep. Lidl in the basement! Parking in the underground car park is easy, but the €11 price is a bit steep... but it's safe! Awesome breakfast! Highly recommended. The gym is showing its age, not bad, but not good either...
The only real drawback... the ladies who clean the rooms are ”very, very perfunctory.”
Otherwise, highly recommended!
GGuest UserThe location is right next to Amber Street. The scenery outside the room we stayed in was very good, and the facilities were very clean. I lived in several hotels in Europe. There was this one that provided drinking water and hot water.
LLachyn OjarovaHorrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
EElenaLonAmazing hotel right in the heart of the Old City. Everything is just around the corner. Beautiful views from the rooftop bar (and amazing cocktails, too). We have experienced impeccable service, I am very impressed with how friendly and attentive everyone has been. Our room (accommodating family of 3) was very spacious and so clean, everything was new. You can select your pillows if you like and get extra toiletry items from the reception. I would absolutely come back as this was truly a great one night stay!
MMichelleWe checked at the hotel about 9 am, but there may be no one checked in the night before, so the counter brother let us enter the room early (can not be asked, please do not unreasonable request) and sent a magnet for the appearance of the hotel at check-in. The milk sugar on the towel is super delicious.
The hotel is located next to St. Mary's Church, outside is Amber Street, there are quite a lot of accessories to choose to buy back as a gift, the price is not expensive and beautiful. 5-10 minutes walk is the square area, there are many restaurants and bars to choose from, not far from the river. Rossmann (similar to drugstore + supermarket) is available for a 3-minute walk to buy a variety of necessities.
It is a 20-minute walk from Gdask Gowny Railway Station. It takes about 10-15PLN by taxi. If you want to call Uber or Bolt from the hotel to go to other places, you must go to the periphery to set pickup point . .
The overall personal accommodation experience is very good, but the hotel may not be suitable for the elderly without elevator.
ZZHIMINFamily holiday trip, staying at this hotel in Gdansk, this is a city center location, just on Amber Street, right outside, it is not far from all attractions, there is bottled water, no phone in the room, no kettle and coffee Machine, as you can freely enjoy tea or coffee with your room card in the lobby. The room is also good. Our room is an interior view room, the lobby lights are bright, the room has blackout curtains, and the breakfast is also good for me. Although not as good as a domestic four-star hotel, it was quite good during our trip. If there is a chance to go to Poland, this place is pretty good
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