A disgusting receptionist named Alexandra couldn't resolve the issue the hotel created with incorrect placement. She constantly claimed, ”It's the booking website's fault, or anyone else's, but not us.”
I booked a room with a view during the January holidays, hoping to see Krasnodar in all its glory, as I'm a regular guest here. I paid more than for a standard room without a view. But the booking department made a mistake and gave me a room without a view. They offered no apology, and kept telling me to ”deal with the booking department.” They brought me an A4 sheet with a confirmation number that wasn't mine, not my booking date, but my personal information, clarifying that it was ”not their problem.” I was able to relax peacefully at the hotel and use the spa services. The hotel itself is beautiful and well-maintained, but the reception staff leaves much to be desired. I recommend the manager improve their staffing or adjust their scripts. I liked the hotel itself, as well as the entire Marriott chain.
В целом отель понравился, но в номерах все очень «уставшее», равное ковровое покрытие, рваные полотенца, белье постельное чистое, но видно что давно не обновлялось. Дверь в санузел открывалась со страшным звуком-шумом, в самой ванной комнате тоже пора сделать косметический ремонт.
В целом соотношение цена-качество приемлемое, из отелей в этой локации нет конкурентов!
Рядом железнодорожная станция, продуктовый супермаркет, небольшой фуд-корт.
We stay in hotels in this network not the first time. Everything is very enjoyable, excellent location, spacious and clean rooms. Especially pleased with breakfasts, cheese, red fish, champagne, freshly squeezed juices. There is also a spa, I wasn't, but the husband went and he liked it. The only thing I didn't have in the room was a towel dryer. Otherwise everything is great!
Excellent hotel ,not the first time stop ,,good breakfast with champagne ,there are interesting spa procedures ,there are many parks walking ;there is your parking ,all clean,really there is no refrigerator in the room
We were in this hotel relatively recently. It was convenient that the settlement can be moved by time. The room is clean, comfortable, quiet. The location of the hotel is right in the center of the park. Respeshen works 24 hours a day. Everything is great. We liked it. Also the price is very pleasant for a day of residence, I wanted to stay.
Good budget hotel. Convenient location: just 10 minutes from Sochi airport.
The rooms are suitable for getting some sleep before or after the flight, if you can't leave right away.
Special thanks to the receptionist Tatyana!
Very responsive and polite.
Overall, this is the best value for money in the area. I recommend it!
Hotel location is a bit difficult to find, the room sea view is very beautiful, but there is no heating, it is a bit cold in winter, the facilities are quite complete, praise
Excellent hotel, accommodation was comfortable, room was clean. The room has everything, dresses, slippers, hygiene sets. But it happened a little but, when I got out of the hotel when I got in the elevator with my daughter, it was stuck. It's good that the connection worked and we called the resepschen, they rebooted the elevator and he went. I realized that they had this problem over time, so bear in mind.
My stay at the hotel was overall fine, but there are several issues that should be mentioned. First, the hotel allows non-guests to use its facilities for a fee, and this creates unnecessary overcrowding and takes away from the comfort that paying guests expect. Second, the breakfast was quite modest with very limited options, which is disappointing compared to what is usually offered at hotels of this level. Third, the view from the rooms was not as attractive as advertised in the hotel description, which felt misleading. Finally, the hotel does not have a private beach directly in front of it; instead, guests are taken by shuttle bus to a section of a public beach.
While the basic stay was fine, these points significantly affected the overall experience, and I believe future guests should be aware of them before booking.
The environment is very good, very suitable for living, will consider it next time! The environment is very good, very suitable for living, will consider it next time! The environment is very good, very suitable for living, will consider it next time!
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WWabel Ibrahim MMy stay at the hotel was overall fine, but there are several issues that should be mentioned. First, the hotel allows non-guests to use its facilities for a fee, and this creates unnecessary overcrowding and takes away from the comfort that paying guests expect. Second, the breakfast was quite modest with very limited options, which is disappointing compared to what is usually offered at hotels of this level. Third, the view from the rooms was not as attractive as advertised in the hotel description, which felt misleading. Finally, the hotel does not have a private beach directly in front of it; instead, guests are taken by shuttle bus to a section of a public beach.
While the basic stay was fine, these points significantly affected the overall experience, and I believe future guests should be aware of them before booking.
DDaria ShishkinaComfortable location, close to the sea.
polite and hospitality administrators.
From the downsides - a noisy bar on the first floor of the building where the hotel is located.
DDizzyaOverall the perfect hotel located a little bit elevated in mountains, but there is free cable car pass for the guests. The room is huge. High end equipped as well as furnished. The breakfast nice. Would love to stay once more if need to go to this place. But please remember this is not a Sochi :)
ЭЭльвира ГурскаяAll new, well equipped room. Very good plumber!
Booked a newlywed room. The room was expected to be complimented in the form of fruit and wish note!
The hotel has excellent breakfasts! And fresh fruit/ vegetables for a couple.
In the area of the respiratory is very pleasant and attentive girls!!!
And excellent location! I would love to return again!
GGuest UserЛучший отель в Сочи, сервис, номера, завтраки - все идеально. Единственное, слева от отеля - стройка, поэтому при бронировании учитывайте это! Стандартные номера с частичным видом на стройку, и в номере слышно даже при закрытых окнах
DDmitriiThe rent price was excellent! Very convenient location, everything in step availability. Easy to find a hotel, easy to get inside, there is a pandu.
The room was with windows coming out of the building side, no noise from the street was almost there. Those walking through the corridors and stairs, especially in ski shoes, are well heard, although this is forbidden and indicated.
The room itself is spacious, easy to fit a snowboard cheque on the floor and even a bicycle) That is, all you need for short-term stay. Bed large, mattress even more or less, but already sold in places.
Of the downsides: smells of carpet with a tuchet, socks or something like that. Make cleaning the floor cover! Restaurant on the ground floor with twisted reviews do not visit, I do not recommend. Around many other beautiful institutions worthy of your attention.
MM49111****The environment is very good, very suitable for living, will consider it next time! The environment is very good, very suitable for living, will consider it next time! The environment is very good, very suitable for living, will consider it next time!
GGuest UserБронировала через Trip.com этот отель на сутки, очень удобное расположение в самом центре Сочи, заселение быстрое, чистота в отеле! Белье хорошее новое, матрасы мягкие. Интересно было посмотреть именно блок с удобствами на 12 комнат. Очень всё цивильно и чисто. Есть ресторан со шведским столом, завтраки, обеды, ужины. В блоке кухня с микроволновкой, посудой, холодильником. В сан узлах очень чисто! Сантехника новая. Спасибо отелю за возможность проживания по демократичным ценам в центре города.
OOLEGOf the pluses is a good restaurant and a free sauna with a swimming pool. The room is small but decent, not ripped, a sauna. But the downsides were more.
The room with an inter-room door with a neighbouring room. Noise isolation with neither the neighbor room nor the street. In general, the feeling of a accommodation.
There is no hotel access from the word at all. You will be loaded directly from the track under the enabled emergency. No parking too. Search where to put the car on your fear and risk.
The whole quarter under the signs ”parking is forbidden.” The evacuators work well. 200 m from the hotel there are two private packs 1000 and 1500 r per day.
In general, we are no longer a leg.
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To the honour of the hotel staff, despite the unreturned tariff, they agreed not to take the payment for unexpected days. However, they said that the issue needs to be resolved with Trip.com. And here the whole rotten essence of this resource came out. Support for two days could not solve the issue. And eventually stated that they were not against, but, NOTE, the mediator through which they work refused to return. Money is small. Let them suppress. If there is any sense in travel abroad, use the Russian Federation booking on Trip.com I do not advise you. Support is slow and unradiated. Work through layers that have a decisive word in disputed issues. There was hope that here she was replacing ************. However, alas, it is not Bucking.
In a word, shy!!!
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