A disgusting receptionist named Alexandra couldn't resolve the issue the hotel created with incorrect placement. She constantly claimed, ”It's the booking website's fault, or anyone else's, but not us.”
I booked a room with a view during the January holidays, hoping to see Krasnodar in all its glory, as I'm a regular guest here. I paid more than for a standard room without a view. But the booking department made a mistake and gave me a room without a view. They offered no apology, and kept telling me to ”deal with the booking department.” They brought me an A4 sheet with a confirmation number that wasn't mine, not my booking date, but my personal information, clarifying that it was ”not their problem.” I was able to relax peacefully at the hotel and use the spa services. The hotel itself is beautiful and well-maintained, but the reception staff leaves much to be desired. I recommend the manager improve their staffing or adjust their scripts. I liked the hotel itself, as well as the entire Marriott chain.
В целом отель понравился, но в номерах все очень «уставшее», равное ковровое покрытие, рваные полотенца, белье постельное чистое, но видно что давно не обновлялось. Дверь в санузел открывалась со страшным звуком-шумом, в самой ванной комнате тоже пора сделать косметический ремонт.
В целом соотношение цена-качество приемлемое, из отелей в этой локации нет конкурентов!
Рядом железнодорожная станция, продуктовый супермаркет, небольшой фуд-корт.
We stay in hotels in this network not the first time. Everything is very enjoyable, excellent location, spacious and clean rooms. Especially pleased with breakfasts, cheese, red fish, champagne, freshly squeezed juices. There is also a spa, I wasn't, but the husband went and he liked it. The only thing I didn't have in the room was a towel dryer. Otherwise everything is great!
Excellent hotel ,not the first time stop ,,good breakfast with champagne ,there are interesting spa procedures ,there are many parks walking ;there is your parking ,all clean,really there is no refrigerator in the room
We were in this hotel relatively recently. It was convenient that the settlement can be moved by time. The room is clean, comfortable, quiet. The location of the hotel is right in the center of the park. Respeshen works 24 hours a day. Everything is great. We liked it. Also the price is very pleasant for a day of residence, I wanted to stay.
Good budget hotel. Convenient location: just 10 minutes from Sochi airport.
The rooms are suitable for getting some sleep before or after the flight, if you can't leave right away.
Special thanks to the receptionist Tatyana!
Very responsive and polite.
Overall, this is the best value for money in the area. I recommend it!
Hotel location is a bit difficult to find, the room sea view is very beautiful, but there is no heating, it is a bit cold in winter, the facilities are quite complete, praise
Excellent hotel, accommodation was comfortable, room was clean. The room has everything, dresses, slippers, hygiene sets. But it happened a little but, when I got out of the hotel when I got in the elevator with my daughter, it was stuck. It's good that the connection worked and we called the resepschen, they rebooted the elevator and he went. I realized that they had this problem over time, so bear in mind.
My stay at the hotel was overall fine, but there are several issues that should be mentioned. First, the hotel allows non-guests to use its facilities for a fee, and this creates unnecessary overcrowding and takes away from the comfort that paying guests expect. Second, the breakfast was quite modest with very limited options, which is disappointing compared to what is usually offered at hotels of this level. Third, the view from the rooms was not as attractive as advertised in the hotel description, which felt misleading. Finally, the hotel does not have a private beach directly in front of it; instead, guests are taken by shuttle bus to a section of a public beach.
While the basic stay was fine, these points significantly affected the overall experience, and I believe future guests should be aware of them before booking.
The environment is very good, very suitable for living, will consider it next time! The environment is very good, very suitable for living, will consider it next time! The environment is very good, very suitable for living, will consider it next time!
Amazing
33 reviews
9.4/10
Price from
THB 1,690
per nignt
Check Availability
See All Hotels With Breakfast in Krasnodar
FAQs
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How to get cheap hotels on Trip.com?
There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.
What is the way to get lower prices at hotels?
Sometimes booking hotels in midweek is cheaper, but it also depends on the season.
How many hotels are listed in Trip.com?
There are over 1,500,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!
Can I cancel or change my hotel reservation on Trip.com?
It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.
How do I contact trip.com customer service?
You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.