The hotel is located near a botanical garden. Thermal pool, 2 open jacuzzis and an indoor SPA creates a wonderful atmosphere. The ladies who clean the room deserve the highest rating as it is tough to keep everything perfect while the guests are using the thermal pools with iron (volcanic spring) water. Nice breakfast and terrace.
The hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
Terrible room, above the air conditioning units, it was impossible to sleep all night. Again, revenge from the hotel for a very cheap room booked on Trip.com. Breakfast typical for 4 stars, a bottle of water and two cookies, a gift from the hotel.
Hotel that signs age and consumption. Insonorization of the rooms weak, allowing to hear noise from the next rooms.
We reserve 2 rooms for the family, there is no care to place them at least in the same floor.
The car climbed all night, and after the complaint, the technicians tried to solve it, and the second night, it ended up breaking the whole mechanism, and was without water in the toilet.
The check out is that they proposed a change of room.
Good conditions for the indoor pool, sauna and Turkish bath.
The environment is very good, next to the sea, the hotel is a bit modern, but the overall experience is still good, it is suitable for vacationing with family and friends, not far from the city.
Nuestra experiencia en este hotel ha sido maravillosa. Destacamos especialmente la atención del personal, siempre amable y dispuesto a ayudar en todo momento. El desayuno fue de alta calidad, con una amplia variedad de opciones para todos los gustos, servido en un salón precioso con grandes cristaleras y unas vistas espectaculares a las montañas.
La habitación estaba perfectamente equipada, limpia y muy cómoda, cumpliendo con todas nuestras expectativas. El spa fue, sin duda, uno de los puntos fuertes de nuestra estancia: las piscinas interiores y exteriores de aguas termales ofrecen una experiencia relajante única. Sin duda, un lugar para repetir.
A great resort on the North Coast of Azores. The trail along the coast from the hotel is very nice. There are a few restaurants around and the hotel has good breakfast and a restaurant on site opening for lunch and dinner. Good for family, the hotel staff are extremely friendly and helpful. They can help you book tours and call taxis.
Loved everything about this hotel. The location was perfect for what we wanted to do. The staff is very friendly and attentive. Very clean and wonderful food, especially the breakfast. The dinner menu was also very good but could use a little more variety
Well worth the drive as this place is amazing. The view, amenities and service are beyond my expectations. Everything they offer was great except internet. Beds were comfy, hot shower and bathroom amenities, pool, Juccuzi, steam room and breakfast no complaints. Even the price is reasonable for what you get.
Very Good
45 reviews
8.7/10
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9.5/10
Amazing
GGuest UserIm afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
JJAVIER OBESSOThe hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
LLucia LiveA great resort on the North Coast of Azores. The trail along the coast from the hotel is very nice. There are a few restaurants around and the hotel has good breakfast and a restaurant on site opening for lunch and dinner. Good for family, the hotel staff are extremely friendly and helpful. They can help you book tours and call taxis.
HHao.pengThe hotel has great facilities, especially the indoor swimming pool which is a huge bonus for children. From the hotel, it's about 10 minutes walk to the town centre where you can find many restaurants. The room furniture is slightly out of date but the hotel offers great breakfast, I have to say the coffee machine is the best.
NNancy TomberlinWell worth the drive as this place is amazing. The view, amenities and service are beyond my expectations. Everything they offer was great except internet. Beds were comfy, hot shower and bathroom amenities, pool, Juccuzi, steam room and breakfast no complaints. Even the price is reasonable for what you get.
KKaterynaOverall the hotel is good, great location to get to all the attractions. Plenty of parking, indoor and outdoor pool.
Breakfast was limited, nothing new to eat during the week.
In the room: limited number of sockets, inconvenient location, some of them are not working.
Room cleaning: the room was cleaned once during the week, which is very strange, there is an option to receive vouchers instead of cleaning, which we were not interested in, since without a voucher, the staff had to clean the room, which was not done. Only after a direct appeal at the reception and a personal request the next day we finally received new towels and a cleaned room.
GGuest UserThis place was really fantastic! The check-in is a bit late, but has a large waiting area on the 1st floor with plenty of sofas. The pool bar is just around the corner where you can grab a bite and refreshment. Great place. I ll definitely stay there again.
KKaterynaWe are happy with the service and location of the hotel.
There was a large selection for breakfast, an interesting system for ordering an additional breakfast.
Very good gym, we were there every evening.
The presence of a sauna is also a great solution to relax after daily hikes in the mountains.
We were pleased with the availability of parking spaces near the hotel.
There was some kind of system error when checking out, I hope the staff solved it. Since we were in a hurry to the airport and could not wait for their information to be updated, we simply gave the keys to the room.
MMarie SilvaLoved everything about this hotel. The location was perfect for what we wanted to do. The staff is very friendly and attentive. Very clean and wonderful food, especially the breakfast. The dinner menu was also very good but could use a little more variety
GGuest UserWe thoroughly enjoyed our stay, thanks to the peaceful atmosphere, the friendliness of the staff, the cleanliness, a rich and satisfying breakfast, an amazing tour of the pineapple plantation, and a fantastic location.
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