The location is recommended, nearby the Central Station. Spacious for a standard room. For standard room is there no outlet available so it was difficult if you want to curl or iron your hair. When I checked in the room looked clean but the toilet was not cleaned the was still urine in the toilet and drops of urine on the toilet seat so I called the reception and they sent somebody to get it cleaned. Staff are friendly.
Stay was much like others mentioned. Hotel is very new, 24/7 reception, onsite gym and reasonably sized rooms. Some personell doesn't speak Dutch, which is not acceptable to us, please do some effort to learn the language of the country you work in please. The braided, black, tall lady was very friendly. Also a shout out to the breakfast kitchen team, coffee should always come with a small treat.
The only very big negative for us was that we put in the special requests that we preferred a quiet room on the back side of the building. We even followed up with an email. Only to be assigned a room on the front of the building when checking in. That is very annoying. Especially since there were rooms available on the back side, which we got assigned after complaining. NOT OK!
Had a good stay, nice rest, and didn't mind the 5 mins walk to the metro for the city center. Expensive supermarket nearby was also a plus.
A beautifully presented hotel but the area felt a little dirty. Straight across from the train station with transport galore right outside (tram, metro, bikes, scotters and more!) Chinatown next door and the zoo as well however this area feels unloved and dirty. Walking down towards Meir and onwards to Grote Markt you see the real Antwerp with beautiful ornate buildings, markets and shops. Nighttime is when the whole place feels magical. The hotel room was clean and comfortable in size. Bathroom was lovely and the beds were fairly comfortable but the room was hot. The tv casting didn’t work and we could get any of the uk channels which was disappointing. The gym is ok - not massively well equipped and the pool is so cold. Sauna and steam good although not that hot in either. Recommend as a one night pit stop but wouldn’t want to be there for longer than a couple of days.
The room decoration facilities are a bit old, no free drinking water is provided, but the location is very good. The hotel is opposite the church (pictured), next to the supermarket, and surrounded by many restaurants.
EXCELLENT location and SUPER staff at reception. The rooms are of a good size, TV with all the channels you need, coffee & tea facility and clean bed and bathlinen - there is also nice shampoo, conditioner, soap and body lotion in the en-suite bathroom. The only two things that could make it even better are: put a fridge in the room
OR invest in an ice machine and, have the rooms cleaned before 3pm (mine was cleaned at 5 pm when i returned from a whole day’s work and had to wait) OR recruit more cleaners. By all means, I’ll return and thank you for a great stay.
The location was excellent — very convenient and close to everything we needed. However, our stay was affected by a few issues. The soundproofing of the room was poor; we were woken up around 6 a.m. by the clattering of dishes and cleaning noises from outside. It was difficult to rest properly.
Additionally, there were a lot of fruit flies in the room, constantly flying around, which was very bothersome and affected the quality of our stay. I hope the hotel can improve on these issues — otherwise, it’s a real pity given the great location.
The room was great, very spacious, and the shower was excellent. The only downside was that the hallway had a strange smell. It's very close to the main train station.
The breakfast was fantastic with a wide variety of choices, really enjoyed it. I would definitely consider staying here again.
The location is very good. It is just across the overpass from the hotel to the Antw-Berchem train station and 5 minutes to the central train station. The room is a bit small. The air conditioner in my room did not start at night and I didn't find it until the next day. But the staff came to fix it quickly. The breakfast is quite rich and there are plenty of parking spaces. Google navigation can't guide to the hotel, it can only guide to the other side of the road, which needs to be improved.
Great hotel, but the cleaning is very poor. They come by every time at a time when you are often in the room and then do not clean anything. They also refill the coffee/sugar/creamer poorly and you have to ask for this every time if you stay longer.
It is best to park nearby, since it is quite expensive to park there. You can easily stop in front of the hotel to load and unload stuff.
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8.7/10
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GGuest UserGreat hotel, but the cleaning is very poor. They come by every time at a time when you are often in the room and then do not clean anything. They also refill the coffee/sugar/creamer poorly and you have to ask for this every time if you stay longer.
It is best to park nearby, since it is quite expensive to park there. You can easily stop in front of the hotel to load and unload stuff.
AAnonymous UserMy stay at this hotel was absolutely wonderful. The hotel is beautiful, clean, and very peaceful, which made it a perfect place to relax after a long day of exploring the city. One of the best things about this hotel is its location. It is situated very close to Antwerp Central Station, which makes transportation extremely convenient, especially if you are arriving by train or planning to travel around Belgium.
The surrounding area is calm, safe, and very pleasant to walk around. Within just a short walk, you can find many lovely streets, shops, restaurants, and cafés. I also loved that it is close to Antwerp Zoo, which is one of the oldest zoos in Europe and definitely worth visiting. The neighborhood has a very charming atmosphere, and simply walking around the area felt like part of the experience.
The hotel itself was very comfortable and well maintained. The room was neat, nicely arranged, and provided a relaxing environment after a busy day in the city. The overall ambiance of the hotel felt quiet and welcoming, which made my stay even more enjoyable.
The only small thing that could be improved is the heating. It would have been even better if the room heater could make the room warmer, especially during colder weather. Aside from that, everything else about my stay was great.
Overall, I truly enjoyed my stay and would definitely recommend this hotel to anyone visiting Antwerp. The combination of the excellent location, peaceful environment, and comfortable rooms makes it a great place to stay while exploring the city.
MM48621****The room was great, very spacious, and the shower was excellent. The only downside was that the hallway had a strange smell. It's very close to the main train station.
The breakfast was fantastic with a wide variety of choices, really enjoyed it. I would definitely consider staying here again.
PPianist with no handsThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
EEgor KrombergI had a mixed experience at Moxy Antwerp. On the positive side, the breakfast was really good, with a nice variety and quality. The location is also convenient: you can reach the city center in about 30 minutes on foot or 10–15 minutes by tram, and the largest museum is just a 5–10 minute walk away. There’s also a grocery store nearby that’s open on Sundays, which is very handy.
However, there were several downsides. The check-in process was slow - staff needed to verify something, and I had to wait in the lobby with my 5-year-old child instead of going straight to the room. The “welcome drink” was disappointing: after we had already chosen cocktails, we were told we could only pick from a single limited option. It felt misleading and poorly communicated.
Cleanliness was also an issue. There was a dirty table in the room, stains on the bathroom walls, and the room had an unpleasant smell - possibly due to pets being allowed, which raises the question of why carpet is used at all.
Overall, while the location and breakfast are strong points, the service and cleanliness need significant improvement.
JJ TripThe location was excellent — very convenient and close to everything we needed. However, our stay was affected by a few issues. The soundproofing of the room was poor; we were woken up around 6 a.m. by the clattering of dishes and cleaning noises from outside. It was difficult to rest properly.
Additionally, there were a lot of fruit flies in the room, constantly flying around, which was very bothersome and affected the quality of our stay. I hope the hotel can improve on these issues — otherwise, it’s a real pity given the great location.
LLuuk OrlandoStay was much like others mentioned. Hotel is very new, 24/7 reception, onsite gym and reasonably sized rooms. Some personell doesn't speak Dutch, which is not acceptable to us, please do some effort to learn the language of the country you work in please. The braided, black, tall lady was very friendly. Also a shout out to the breakfast kitchen team, coffee should always come with a small treat.
The only very big negative for us was that we put in the special requests that we preferred a quiet room on the back side of the building. We even followed up with an email. Only to be assigned a room on the front of the building when checking in. That is very annoying. Especially since there were rooms available on the back side, which we got assigned after complaining. NOT OK!
Had a good stay, nice rest, and didn't mind the 5 mins walk to the metro for the city center. Expensive supermarket nearby was also a plus.
GGuest UserEXCELLENT location and SUPER staff at reception. The rooms are of a good size, TV with all the channels you need, coffee & tea facility and clean bed and bathlinen - there is also nice shampoo, conditioner, soap and body lotion in the en-suite bathroom. The only two things that could make it even better are: put a fridge in the room
OR invest in an ice machine and, have the rooms cleaned before 3pm (mine was cleaned at 5 pm when i returned from a whole day’s work and had to wait) OR recruit more cleaners. By all means, I’ll return and thank you for a great stay.
GGuest UserDe locatie nabij het station in Turnhout naast het spoor gaf ons eerst twijfels, maar het geluid van de voorbij rijdende trein is nauwlijks hoorbaar. Heerlijk geslapen. Het ontbijt was zeer uitgebreid, er was ruime keuze.