Featured facilities: Conference room, Cafe, Parking
Very Good
53 reviews
8.7/10
1 night
From CAD 127
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8.7/10
Very Good
AAlicebeautyNice room ,the space is quite big and look comfortable.
The hygiene is good! Very clean!
The breakfast place is acceptable bit the variety of food is not more. The picked food areas are not very big enough to many people to line up to pick good!
I recommend all come to have breakfast as early as you can.
Overall I sleep well in the night! Thank you!
The housekeeper is helpful. The reception desk is helpful too.
The venue is good so I can save money to go shopping center and MA go music institute. Thanks
LleoxleoxleoThe room's furniture and decor are quite good – new, comfortable, and clean. There were no slippers (I had my own, so I didn't ask the hotel; maybe like some European hotels, you have to specifically request them, or perhaps they don't provide them at all). The bathroom was clean and new, but the towels were just so-so (clean, not dirty, but the quality wasn't great).
The female receptionist was a bit condescending and had an odd demeanor. She sent an intern to handle my check-in, but then came out to whisper with the intern when it was time to pay, insisting on charging a double city tax for a single person. The whole experience was far from ideal, even though I'd like to avoid labeling her as stingy. The male receptionist next to her, however, provided much better service and was more efficient. For travelers arriving or departing Antwerp by train, the hotel's location is excellent, just a one-minute walk to the station.
GGuest UserIn terms of value for money, my partner and I confidently give it a solid 5*.
Book with breakfast included — it will save you a significant amount of money.
There are a few minor points to be aware of:
The city itself is very expensive.
The lift and electricity in the room only work when the key card is inserted.
At breakfast, you can make Belgian waffles yourself, although using an American-style waffle iron.
There are some visible signs of wear and tear, and our shower leaked slightly onto the tiles.
Everything else about the hotel was excellent. The morning coffee is very good.
PPianist with no handsThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
GGuest UserSuper nice and trendy hotel located in one of Antwerp's most beautiful and vibrant neighborhoods – Antwerp-South, right by a lovely park, parking garages, and amenities. With the tram right outside, you can be in the city center in just 10 minutes. The hotel itself is stylish and modern. Check-in is at the bar, where you immediately receive a delicious welcome cocktail. The hotel lounge is a chic bar with great music or a DJ, and a good menu for snacks, dinner, and drinks. The hotel rooms aren't huge, but they are modern, sleek, and functional, perfect for a weekend in Antwerp. The beds are comfortably firm, and the rooms are well-insulated. Definitely worth a visit!
CCharity and JoyThe location is recommended, nearby the Central Station. Spacious for a standard room. For standard room is there no outlet available so it was difficult if you want to curl or iron your hair. When I checked in the room looked clean but the toilet was not cleaned the was still urine in the toilet and drops of urine on the toilet seat so I called the reception and they sent somebody to get it cleaned. Staff are friendly.
JJ TripThe location was excellent — very convenient and close to everything we needed. However, our stay was affected by a few issues. The soundproofing of the room was poor; we were woken up around 6 a.m. by the clattering of dishes and cleaning noises from outside. It was difficult to rest properly.
Additionally, there were a lot of fruit flies in the room, constantly flying around, which was very bothersome and affected the quality of our stay. I hope the hotel can improve on these issues — otherwise, it’s a real pity given the great location.
LLuuk OrlandoStay was much like others mentioned. Hotel is very new, 24/7 reception, onsite gym and reasonably sized rooms. Some personell doesn't speak Dutch, which is not acceptable to us, please do some effort to learn the language of the country you work in please. The braided, black, tall lady was very friendly. Also a shout out to the breakfast kitchen team, coffee should always come with a small treat.
The only very big negative for us was that we put in the special requests that we preferred a quiet room on the back side of the building. We even followed up with an email. Only to be assigned a room on the front of the building when checking in. That is very annoying. Especially since there were rooms available on the back side, which we got assigned after complaining. NOT OK!
Had a good stay, nice rest, and didn't mind the 5 mins walk to the metro for the city center. Expensive supermarket nearby was also a plus.
GGuest UserEXCELLENT location and SUPER staff at reception. The rooms are of a good size, TV with all the channels you need, coffee & tea facility and clean bed and bathlinen - there is also nice shampoo, conditioner, soap and body lotion in the en-suite bathroom. The only two things that could make it even better are: put a fridge in the room
OR invest in an ice machine and, have the rooms cleaned before 3pm (mine was cleaned at 5 pm when i returned from a whole day’s work and had to wait) OR recruit more cleaners. By all means, I’ll return and thank you for a great stay.