This hotel does not leave any wishes open! The suite was very spacious, very well maintained and clean and beautifully furnished. The view of the Austrian Alps is only the ”tip on the i”. The light as well as the Non-Disturbing function or the request for room cleaning can be controlled centrally via a tablet. The spa is impressively large, especially the sauna landscape has impressed us very much. The Eichenheim restaurant is the perfect address to make the evening out of the hot stone at a Vienna slice or steak. Also the staff is very friendly and welcome. All in all the perfect location, whether for a weekend trip or even longer. We will certainly come back!
The All-Suite Resort Fieberbrunn is an ideal spot for travelers wanting to discover the city. The All-Suite Resort Fieberbrunn is an ideal choice for travelers who want to take in the sights and sounds of Fieberbrunn. Traveling to the hotel is easy with Fieberbrunn located approximately 2km away and Salzburg Airport roughly 49km away. With multiple attractions nearby including SK AVZ Pillerseetal, Pillerseetal and Timoks Wild World, guests will find plenty to keep themselves occupied. In their spare time, guests can explore the hotel's surroundings. Guests of this Fieberbrunn hotel can make use of the parking facilities. When it comes to Fieberbrunn hotels, the All-Suite Resort Fieberbrunn is highly regarded for its excellent facilities.
With a stay at VAYA Zillertal in Aschau Im Zillertal, you'll be near ski lifts, within a 10-minute drive of Zillertal and Hochzillertal Cable Car. This ski hotel is 15.9 mi (25.7 km) from Achensee and 2.3 mi (3.6 km) from Rosenalm Cable Car.
Spend the day on the slopes, or enjoy recreational amenities including an outdoor pool and an indoor pool. Additional features at this hotel include complimentary wireless internet access, ski storage, and bicycle tour information. You'll be on the slopes in no time with the complimentary ski shuttle.
At VAYA Zillertal, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in and laundry facilities. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 82 guestrooms featuring espresso makers. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and bathrobes. Conveniences include electric kettles, and housekeeping is provided daily.
Hotel very close to the airport. Bus stop to the center at 50 meters, very convenient location since you can reach the city center in 5 minutes. Helpful staff and always ready to give information. Simple and comfortable rooms.
Very nice and good hotel to stay in the beautiful city of Innsbruck. Located not too far from city centre but its only 10 mins by bus to the city and the hotel provides every guests with free bus card for the whole stay, make it easy and convinient for us. The rooms are clean & has enough space. The breakfast also complete and delicious. There are some restaurants & supermarket nearby the hotel. The bus stop also just around the corner of the hotel. This hotel also has free washing machine & dryer to use, with gym & sauna too. Overall this is such a wonderful hotel to stay for our whole family. Thank you for the hospitality
Nice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
GGuest UserWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
GGuest UserNot our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
CCoachTimCreationsWe had an amazing two-night stay at Alpenfanner Resort in Mayrhofen. The check-in was seamless even though staff weren’t on site — they buzzed us in, guided us by phone, and explained everything clearly (from key pick-up to parking). Our apartment was spacious, clean and quiet, with a kitchen, separate bedroom and bathroom, plus a balcony with stunning mountain views. The location was perfect — easy walk to the town centre and close to the chairlift. Every evening we enjoyed a glass of wine on the balcony overlooking the Alps. Truly a beautiful and comfortable stay — we only wish we’d booked longer!
VValMorWe had a very positive stay here. The hotel is right in the center, on a pedestrian street, which made everything easy and pleasant. It’s also a great base for skiing — Serfaus, Ischgl, and St. Anton are all within about a 30-minute drive.
The room was comfortable and well maintained, and breakfast was good with enough variety to start the day. There is a small sauna.
For parking, we used the city parking across the river — it’s very close and costs only around €6 per day.
Overall, a great choice and a place we’d happily stay at again.
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