I booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
Our flight arrive early at 8:00a.m so I had called ahead to see if we could check in earlier than the normal 2:00 p.m and i was told to check with the reception upon arrival. To our surprise, we were told that our rooms were ready and check in was a breeze.
The staff were friendly and helpful, the food excellent and the rooms were comfortable. Absolute 5 star from my experience. Will certainly stay there again
The building has a strong Arabian style and is in a good location. It is 20 minutes drive from the airport. There are many restaurants nearby, and it is close to the attractions of Aceh. There is a buffet dinner in the evening, but it can also be a single point.
Grand Bayu Hill Hotel offers top-notch services and amenities, ensuring guests experience utmost comfort. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Discovering Aceh becomes even more accessible through the car hire and shuttle amenities provided at the hotel. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room.For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. The hotel is completely smoke-free.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning.At Grand Bayu Hill Hotel, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like television, in-room video streaming and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Begin your day on a delightful note with a scrumptious complimentary breakfast, consistently served at Grand Bayu Hill Hotel.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Concerned about your dining preferences? Fret not! Grand Bayu Hill Hotel offers an assortment of culinary varieties featuring halal choices, catering to all tastes.Grand Bayu Hill Hotel provides a superb assortment of leisure amenities for guests to enjoy.Begin your holiday perfectly by taking a plunge into the swimming pool.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
6.2/10
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9.1/10
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GGuest UserI booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
AAnonymous UserOur flight arrive early at 8:00a.m so I had called ahead to see if we could check in earlier than the normal 2:00 p.m and i was told to check with the reception upon arrival. To our surprise, we were told that our rooms were ready and check in was a breeze.
The staff were friendly and helpful, the food excellent and the rooms were comfortable. Absolute 5 star from my experience. Will certainly stay there again
GGuest UserThe building has a strong Arabian style and is in a good location. It is 20 minutes drive from the airport. There are many restaurants nearby, and it is close to the attractions of Aceh. There is a buffet dinner in the evening, but it can also be a single point.
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