GGuest UserOur TV did not work. Batteries and technical service were/was not available because we checked in after 6 pm. Reported at check-out. Answer: thanks for reporting and sorry for that. However, no compensation or a cup of coffee for the inconvenience. Very disappointing. You book a room with facilities and then you want to use them. We did not make a fuss about it, it is not worth it, but it is a shame. Otherwise a great hotel!
MMohamed Sameh SolimanHotel environment was good
BUT :
1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours.
2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment.
3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception!
Not the right attitude for a service organization.
MMaaikeThe social hub is well born. The atmosphere is relaxed with a nice mix of students and tourists and digital nomads. Rooms are large and despite central location it is quiet. Beside the door park and robbery top floor perfect place for drink & sweet and beautiful view!
CCoffeeLeLocation is great, closed to the soccer stadium. With 2 big supermarkets nearby. The room is not so clean, and the shampoo/ body wash is empty. But they have a bulk bed and 2 single beds. It’s prefect fit to my family.
AAnonymous UserThe hotel is in a great location. Service was by nice friendly staff.
Bath + sink in the room is very weird and shouldn't be. Later I saw you can choose separate bathroom room. For 1 night it was ok. Breakfast was very minimal.
GGuest UserOur room, 318, wasn't exactly clean.
The previous guest's hair was still on the wall in the bathtub, and there were spider webs on the ceiling.
The spa was good and clean.
The restaurant service was really great! The food was okay.
GGuest UserExcellent location, close to everything. Fantastic breakfast, though a bit pricey. Good hygiene, but there were cobwebs on the ceiling. Occasionally heard a humming sound, like the heater kicking in, every 5 minutes or so. Great beds and friendly staff.
NNexiliaNH Maastricht is a little in the years of hotel. But the rooms were clean and beautifully large. The staff was very friendly. Our air conditioning did not go at the beginning. After brief information at the reception, the technician was and corrected errors. The location is good. With the car you are in the city center in a few minutes.
GGuest UserVery wonderful day, there is a very good environment, the reception service is very good, there is a chance to come back to the depth experience
AAlainCuvelierMega beautiful hotel in an exclusive decor. spacious rooms and it is very quiet in the middle of the city.
There was no place in the restaurant but the next time we book with the reservation for the restaurant.
The breakfast was very good.
Toppie
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