Hot Springs Hotels in Quintana Roo, Mexico

I had mixed feelings about this hotel: -Very spacious room/suite and comfortable bed. -Nice places to hang out in the hotel with nice views. -Staff was very friendly But: -Poor isolation. We got awaken by loud music from neighbors’ tv at 6 AM. We heard everything as if the speakers were in our room. -Disappointing breakfast (only toast and fruits). Overall good experience, but could be better for a 4-star hotel.

You know it was just gorgeous! The staff are nice when you re checking in. They will give u welcoming drinks which are tasty. The view is inevitable so I highly recommend you to book this. We all had a wonderful night together.

We have been to the GR Solaris Cancun All Inclusive 3 times in the past all excellent this visit the same excellent.

It was an all-inclusive hotel for families. There are many types of restaurants and the food is delicious, so I was able to spend time without getting bored of the food. I was able to leave my luggage, change my clothes, and enjoy my meals before the check-in time, and I was grateful for the flexibility.

The Five Oceanfront was a pleasant surprise for my wife and me. We typically stay at larger all-inclusive resorts and specifically wanted to try a smaller one. My wife found this by Googling the top resorts in the area, and their larger resort in Playa was on the list, and she found this one by visiting the larger resort’s website. I don’t write many reviews, but when I do, they are detailed; I am particular about a lot of things and appreciate when others write with the same level of detail. We booked a trip for February, but a non-COVID illness forced us to delay the trip. The staff easily accommodated our request to push the trip out 3 weeks with no additional charges. Our visit was 3/18-3/25/21. We were greeted by a modern and stylish entrance. The resort is at the end of the road, with an undeveloped resort property next door. The “front desk” is a large wood table that, from our balcony, looks like the state of Texas, and is similarly large. “Live edge” wood tables are all over the place and in our room. We were on an all-inclusive package (optional at this resort and apparently, is available on a day-by-day basis), and our bracelets were colored string with a logoed wood tile (think Scrabble tile) with an RFID chip on the back for access to our floor and room. That was a nice touch compared to resorts that have plastic color-coded bracelets. The package included a chilled bottle of sparkling wine and a plate of fruit and chocolates in the fridge. 3 of each of these were stocked in the fridge each day: 3 kinds of soda, Sparling water, Heineken and Dos Equis beers. Still bottled water was also in the fridge (think glass coke bottles with water). We reserved a one-bedroom suite. The room was fitted out with a 5-cup drip coffee maker, a 2-burner cooktop, a combo microwave/toaster, and full-size fridge/freezer combo. A 65” (?) Samsung TV was in the family room and also in the bedroom. Unfortunately, the hotel software controlled the TV and changing inputs or using apps was not possible. That would have been nice for the couple of evenings we were in the room early. The living area had modern furniture, exactly as pictured on the website. Our balcony had two cushioned chaise lounges and a two-person jetted tub. The bathroom had double sinks, and a walk-in shower that had the best rainfall shower head we’ve ever had. Many places try, and most fail in providing nice fixtures and decent water pressure. Robes and disposable slippers were also provided. Plenty of room to unpack 2 full-size suitcases and store them out of the way. The sliding doors between the bedroom and living space were quiet to operate, heavy, and thick. This provided a good barrier for me to rise early and get some work done before my wife. I didn’t test the speed of the included Wi-Fi but it was plenty fast for the large files I access online for work. The wi-fi worked seamlessly anywhere on premise and out into the ocean (I only know this because I was receiving texts o

The room is clean and the service is thoughtful.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

Expérience déplorable au HM Villas Palapa del Mar. Malgré une réservation confirmée 5 mois à l’avance pour deux lits, l’hôtel a tenté de nous imposer un lit simple à l'arrivée. Le cauchemar logistique a continué le lendemain : Obligés de remballer nos affaires et de les stocker à la réception. Au retour d'excursion à 13h, la chambre n'était pas prête. Après nous avoir demandé de revenir 1h plus tard, on nous a encore imposé 40 minutes d'attente supplémentaires. Comble du manque de respect : nous étions dans la piscine juste devant la chambre et avons constaté qu'aucun personnel n'y était entré durant toute notre attente. La chambre était donc vide alors qu'on nous faisait patienter inutilement. Une gestion des stocks défaillante et un personnel de réception qui manque cruellement de professionnalisme. Le cadre ne compense pas un tel service. Passez votre chemin.

The facilities, staff service, etc. are all the best. In particular, the sea in front of the resort is fantastic. There is a facility to rinse with water after playing in the pool or at the beach, and I think the consideration of turning on hot water is the basic mind of the hotel. The various daily events were also good. I will leave with good memories.

Everything is great, and I will come here again! We had fun in the water park and regretted that couldn't have more time to play in it. The tours recommended by the hotel staff are also very good, and our children like them very much.