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We are here visiting with our two children 8 and 13 and have been extremely impressed with the beauty of the hotel, customer service and quality of the food. From the moment we arrived Ursula at the front desk was very welcoming and answered all of our questions throughout our stay. The staff responsible for the kids activities were engaging, fun and had several activities planned throughout the day. The waitstaff and bartenders at the pool are top notch and work incredibly hard to provide outstanding service. We highly recommend this property and look forward to our next visit.

There is nothing wrong with it except that it is expensive, but the lack of breakfast is a drawback.

Love everything about this Resort but have to single out the staff. From check-in with Diane, to vehicle/luggage assistance from James, James, Dave and NELSON (!), to Sam and the best filet/service ever at Courtside Restaurant and to Chris for the great poolside conversation and delicious food choices. I know I’ve left out a few but everyone at the front desk was helpful and friendly. The resort is recovering from Ian and the staff did everything possible to provide a great stay.

Last weekend this Holiday Inn hosted our 2023 annual town hall meeting for our construction materials business and we had about 75 guests attend. Stefanie and her team did an excellent job communicating prior to the event and were so accommodating for some last minute changes and room booking. I definitely felt the team was doing everything they could to make our experience as nice as possible. The venue (ballroom) was great balance of professional, bright, easy-going and welcoming vibes. I didn't want this to be another stuffy corporate event and it certainly wasn't. Banquet Captain Frankie took care of us on the day of the event and we had no issues with our coffee supply or lunch buffet. Lunch was the South of the Border buffet and it seemed to be a hit with our group. The event went off without a snag! Stefanie and Frankie played a big part in making my event successful and I'll be booking them again in 2024

Arriving at this hotel, there is a very grand and luxurious feel to the hotel from the outside. There is ample parking right by the reception area. Walking into the hotel, through the grand entrance doors into the lobby is impressive. Check in was friendly and easy and we proceeded to our ground floor Two Queen room. The room was very large, with a desk, fridge, wardrobe and a very large, recently renovated, modern and impressive marble bathroom. This was one of our favourite rooms of our 2 week road trip. The only downside was that the Two Queen beds were certainly on the smaller side, meaning they were too small for 2 people to share – so we ended up having to sleep in separate beds. We did ask the Front Desk but were told there were no Kings available (which was odd as Expedia was showing some available to book for that day?). The hotel has an onsite Steakhouse which we didn’t try, a bar which seemed to always be closed and an outdoor poolside bar and restaurant which looked very nice, but again sadly we did not get chance to try. The grounds of the hotel are beautiful and the pool area over looks a stunning lake. For the size of the hotel grounds, the pool is relatively small, but there is a good sized jacuzzi which we spent a lot of time in. Sadly the hotel still employs a rather outdated system, where you must visit the front desk to sign out and sign back in pool towels, this is pretty crazy and often causes a delay and frustration when simply wanting to go the pool – please change this! Overall, this is a very grand and impressive hotel and we thoroughly enjoyed our stay and HIGHLY recommend, we thought this hotel was incredible value for money.