I had a great stay but dissapointed when I feel ripped off… I never write a review but felt I needed to make a comment… I accidentally booked the hotel for 1 person not 2.
The hotel states the extra charge fee was 1500 Egyptian pounds but if you book 2 people online and through this website, it’s half that cost….. the excuse the front desk staff member used was that we had to seperate the beds. For a 5 star hotel, that wasn’t an impressive comment. Having come previously from the st Regis hotel, this hotel just lost my repeat purchase. This was more the principal of the matter. Now he also charged me accidentally 1500 usd abs then had to refund that amount - you would really think out of that mistake alone, the front desk attendant would have used initiative to say I’ll drop that fee.
- Guest User
This is the most satisfying hotel in my trip to Egypt, bar none. Every detail of the hotel is an industry benchmark. When traveling to the Middle East in the future, Adress is my first choice. The staff here are well trained and the service is very good. I had dinner at the restaurant twice, and the tomato soup and dessert left a good impression on me. The sunset in the lobby is beautiful. After leaving the hotel, you can go to the Mediterranean beach, which is a fifteen-minute walk. The breakfast is good, although there are not many varieties, it is more exquisite. Overall very satisfied. The hotel has a parking lot.
- Xuelangshanjuke