The bathroom in the room was leaking, and when I gave feedback to the customer service, they just said sorry. I booked a time to be dropped off at the airport, and confirmed it again and again, but when I went downstairs, I found that there was no reservation for me. I had to wait for half an hour to book it for me again at the front desk, and I almost missed my flight. This is the worst experience I have ever had in Amman, no doubt about it!
- Guest User
Excellent service. We were picked up right after landing and then fast-tracked. Upon arrival, we immediately had a hand-washing ceremony. We were upgraded to a large suite. The gym, pool, and restaurant were all excellent. I'll definitely be back.
- Guest User