Good location, not big city

First of all, the room is slanted, and the bathroom has a serious drainage problem. As for breakfast, you know, it is mainly Western, very ordinary, and the variety is repetitive. The only thing I am not satisfied with is that the front desk will disappear for 5 minutes. I have experienced it twice. I can only call someone. They told me to wait, but I waited for more than 5 minutes.

Actually, Facilities: Climbing hills every day. Hygiene: Towels are not changed during consecutive stays. Environment: Not bad. There are only 10+ rooms on three floors. It is a small hotel. But the service is terrible!!!! too poor!!!!!! Service: The emphasis is on service. The old woman in the restaurant is obviously very targeted at Chinese customers. Come on, I am a consumer. She greets all other customers with a smile, keeps saying polite words, and nods and bows. When we arrived, , I happily told her thank you, but she ignored me and just ignored me.  And this hotel is not cheap. I spent 3,300 yuan to book a room with breakfast. The breakfast was buffet, but she actually told me Said ”You have eaten enough, you can't add more”? ? ? ? This is unheard of. I argued with her, but she was reluctant to add something to me with a cold face, and deliberately delayed it for a long time, wasting our time when we went out to play. By the way, such a hard baguette, I didn't eat toast while giving it. I couldn't bite after being scolded by her. I really wanted to say bad words and curse people. I have never been so angry by a hotel staff, who discriminated and treated me differently. Facilities: Oh, by the way, don’t follow the Google map and walk the nearly 200 stone steps. It’s very tiring. Walk 80 meters further and there is an elevator leading to the parking lot that can be reached directly. The front desk is very small, even smaller than the one in the Express Hotel. Small. Don't go wrong. The air conditioner in the room cannot be turned off. It blows cold air all the time. It rained that day and the temperature dropped to 10 degrees, but the air conditioner still had to blow cold. Fortunately, there were enough quilts, so I felt better after sleeping. 

Located in the small town of Thun, not too far from anywhere, with a strong small town life atmosphere. The hotel is a 10-minute walk from the station. The service attitude is good, but there is no refill of water on the second day

Booked a 4-night stay but checked out after just 1 night because the service here is a absolute nightmare. The room fan was completely broken, turning the entire room into a literal sauna. To make matters worse, the front desk was permanently abandoned every single time I went down to complain. When I demanded a refund or proper compensation for cutting my trip short, they had the audacity to offer me a pathetic 20% discount for my ”next stay.” Who in their right mind would ever return to a hotel with zero maintenance and nonexistent customer service? Terrible management, insulting compensation. Avoid at all costs.

In addition to the bed is a small bed, the bathroom is hidden very well, the overall is more mini But the location of the hotel is excellent, on the side of the road but not very noisy, and the lake is in front of the road, watching the lake and mountains