Good location, not big city

Actually, Facilities: Climbing hills every day. Hygiene: Towels are not changed during consecutive stays. Environment: Not bad. There are only 10+ rooms on three floors. It is a small hotel. But the service is terrible!!!! too poor!!!!!! Service: The emphasis is on service. The old woman in the restaurant is obviously very targeted at Chinese customers. Come on, I am a consumer. She greets all other customers with a smile, keeps saying polite words, and nods and bows. When we arrived, , I happily told her thank you, but she ignored me and just ignored me.  And this hotel is not cheap. I spent 3,300 yuan to book a room with breakfast. The breakfast was buffet, but she actually told me Said ”You have eaten enough, you can't add more”? ? ? ? This is unheard of. I argued with her, but she was reluctant to add something to me with a cold face, and deliberately delayed it for a long time, wasting our time when we went out to play. By the way, such a hard baguette, I didn't eat toast while giving it. I couldn't bite after being scolded by her. I really wanted to say bad words and curse people. I have never been so angry by a hotel staff, who discriminated and treated me differently. Facilities: Oh, by the way, don’t follow the Google map and walk the nearly 200 stone steps. It’s very tiring. Walk 80 meters further and there is an elevator leading to the parking lot that can be reached directly. The front desk is very small, even smaller than the one in the Express Hotel. Small. Don't go wrong. The air conditioner in the room cannot be turned off. It blows cold air all the time. It rained that day and the temperature dropped to 10 degrees, but the air conditioner still had to blow cold. Fortunately, there were enough quilts, so I felt better after sleeping. 

The food in the hotel is very delicious, but there is no air conditioning, only an old fan that squeaks. It is actually cool at night, but as soon as the window is opened, a lot of insects like flies come in. My child was stung by a bee in Switzerland, so he is afraid of it.

The location is superb, right in the town center, very lively at night, and close to the castle. The hotel building is also very beautiful, although the rooms are a bit basic, but still quite comfortable. If I come to Switzerland again, I definitely want to stay in Thun for a few more nights. I love this town so much.

In addition to the bed is a small bed, the bathroom is hidden very well, the overall is more mini But the location of the hotel is excellent, on the side of the road but not very noisy, and the lake is in front of the road, watching the lake and mountains

Friendly reception, check-in was possible at 13:00 instead of 15:00 because the room was available. For breakfast, it would be nice if you could also order fried eggs or omelettes, otherwise everything you need is there. Overall: With these hot summers, Swiss hotels increasingly need air conditioning. Sleeping was almost impossible in this heat. However, the hotel is generally recommendable. Regards, Dani