Firstly, this is not a 5 star hotel. It is a very good hotel, with some great amenities but far from 5 star standard at the moment. We enjoyed our stay and had a great holiday, it is that the hotel just did not meet our expectations and for the money we paid for a 5 star experience. The hotel is spotless, the rooms are small but good with large beds but let down by the pillows. Plenty of sunbeds and we always manged to get one even being at the height of the season. Adults only also made it a relaxing experience. I think the main issues was the serving staff, although they are pleasant the serving staff are very young and inexperienced without adequate training, there also seems to be no supervision. Basics are missing, like hello, goodbye and smiling, this starts to get you down after a few days. This is not what you expect at a 5 star hotel. The reception, the cleaners and the concierge are very good and can't understand why it doesn't extend to the serving staff. Breakfast was fine, but not great. We tried the restaurant twice and while good standard is let down by waiters which made us eat elsewhere and actually found better. Snack bar is what lets it down most, poor choose, expensive if you want to eat there over a two week stay. I'm now dubious of all the positive comments and one of the reasons we choose this hotel. They seem too similar and I can't be the only one with these observations. I hope my comments on training are taken constructively.
- Guest User
We loved the place, the people, the service, the attention, the food, the view, and environment. Every one was super attentive, professional, and caring. The rooms were clean, the food was the best (we only ate at the hotel restaurant and breakfast was the best). The staff prepared the most wonderful meals, drinks, and they helped us all the time. From the front desk, to the cleaning staff, to the greeting staff, to the restaurant to the swimming pool, the sommelier, drinks, spa and all. I could not be happier and it was hard to leave. We actually stayed three more nights than planned: we could not leave.
- Guest User
