I have stayed in a bunch of Ws, and the W Bogota is at the top of the list. In fact, it was one of my best hotel experiences of any brand. The positives: great rooms, incredibly clean, pin-drop quiet (even on a lower floor), and excellent amenities. But more than all of that, the service was spectacular. I have seen great service at other hotels in Colombia, but this was next-level. Staff remembered my name, made helpful suggestions, were exceptionally professional and yet friendly at the same time. They got me a memory foam pillow (I don’t even remember asking for it; maybe it was in my Bonvoy profile). Every aspect showed thought of how to exceed expectations. Negatives: nothing meaningful. I would have to nitpick to find anything bad to say about this experience. The restaurant, Jairo, was awesome. I’ll leave a separate review about that because it was worth it.
- Guest User
The staff was very accommodating! The rooms were very clean and updated. The bar and restaurant was fun. We enjoyed our stay and was very impressed with the security and the location. Several of the staff spoke English and everything was friendly and welcoming. Michelle at the front desk was fantastic! She greets us by name every day. She was very nice. Harold in the restaurant was fun and very good at his job. We really appreciated his efforts. The bar manager, Mauricio was amazing. Took time to tell us about the varied house drinks and locally made liquors. He went above and beyond. The valets were great too!
- Guest User