This hotel is in an excellent location, right next to the airport, which makes it incredibly convenient for travelers. They offer a free shuttle to the airport, which was very helpful. The breakfast was also decent, with enough variety to start the day well.
Although my check-in experience wasn’t perfect, the staff handled it as best they could. My room wasn’t ready when I arrived, and since the hotel was fully booked, I didn’t get the twin room I had reserved. However, they were quick to accommodate my family by adding an extra bed for the kids, which made the situation more manageable.
Overall, the location, amenities, and helpful staff make this hotel a solid choice for airport travelers. With a little improvement in managing bookings, it would be even better.
- JustUsExploring
The Staff young enthusiastic, hospitable, warm, accommodating, and willing to go beyond’ the call of Duty. The breakfast offerings were both local and international. The staff was even ready to make fresh hot ginger tea from scratch. The service from laundry to the doormen and transport persons to the airport was both professional and kind. Our shuttle driver Jhong as well as the whole welcoming staff was discerning. I was so impressed when upon our arrival they could see that my travel companion was in need of a wheelchair. And to top it all off we were provided with a cool ginger tea. Wow! Wow! Wow! We can’t wait to return to the Best Western/Ivywall.
- Guest User