I wanted to take a moment to express my sincere appreciation for the exceptional experience my companions and I had during our recent stay at Four Points Puerto Prinsesa. From the moment we stepped into the lobby, we were greeted by a team of staff members who provided the warmest welcome one could receive after hours of travel. The check-in process was seamless, and the staff went above and beyond to assist us with our heavy luggage, setting the stage for an outstanding stay. The level of service continued to impress us during our time at the resort, especially during our interactions with the dining staff. The free breakfast buffet was a highlight, and when I noticed some items were missing, the response I received when requesting something off the menu was incredibly warm and accommodating. The staff assured me, saying, ”Sure thing sir, if it's in our inventory, we will try our best to make it.” Most of our requests were fulfilled by the kitchen staff without any hesitation. The pool area, in particular, left an indelible impression. The grande pool, strategically separated by a spectacular pool bar, provided a luxurious and relaxing atmosphere. The bar staff at the pool were the epitome of hospitality, delivering impeccable service with a smile. The addition of three hot tubs of varying sizes & tempertures further enhanced our relaxation options, offering a perfect complement to the overall pool experience. The resort's gym exceeded our expectations for a hotel facility, boasting a diverse range of well-maintained equipment. It allowed us to maintain our fitness routines while enjoying the beautiful surroundings. The spa was another highlight, offering an unparalleled level of comfort. Our couples massage appointment was a true highlight of our stay, providing one of the best massage experiences my partner and I have ever had. Following the massage, we were given the opportunity to unwind in a separate room where we enjoyed refreshing water and tea. This post-massage relaxation space added a thoughtful touch to the overall spa experience, showcasing your commitment to providing a holistic and rejuvenating stay. Moving to the beach, we were delighted to find it clear of sea****, with crystal-clear water inviting us to indulge in the natural beauty mixed with a glorious view of mountains surrounding the beach. A short hike to a secluded beach nearby added an adventurous element to our stay, offering a serene and private escape. We also had the pleasure of discovering a small outdoor beach massage run by a humble family close by, adding to the charm of the overall experience. Lunch and dinner experiences were equally delightful, and the flexibility of the kitchen staff in catering to our preferences made our dining experiences memorable. Even on a rainy day when we approached the beach, the security staff immediately offered us an umbrella to ensure our comfort. The excursions to the underground river and waterfalls were conveniently cl
- Guest User
This hotel is barely 2 months old and still under construction in some areas (though it was difficult to notice). It is very isolated, but there is a tiny Philippine province style town area only a 5 minute walk down the beach. The staff was fantastic. The rooms wonderful. Huge pool area. Nice beach and they provide lounge chairs and umbrellas at no charge. It was nearly a perfect experience. I only had 2 issues there. One was the Internet connection was extremely slow about 30% of the time. Very frustrating for me because of my business obligations. But it is understandable and no doubt due to the isolation scenario. The other issue was the restaurant. Consistent and horrible slow beverage service, as well as a few order/food issues illustrated that the staff was still learning and developing. If there were any American style restaurant options in the area I probably wouldn't have noticed, but this is the only choice for American fare. Anyway, everything else was perfect and I can almost guarantee everyone will love it here!
- Guest User
