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I really like this hotel. It deserves to be regarded as the most beautiful four seasons. There is a huge garden for walking. The rooms are large and beautiful. The pizza in the restaurant next to the swimming pool is also delicious. There is a shuttle bus to the famous street. I will stay here next time. Want to live

Can be described as perfect. Three nights in Florence, 2 nights PORTRAIT, 1 night to experience the four seasons, compare the two hotels, give the following suggestions: 1) Service: Say service first, personal feeling, PORTRAIT service is more cordial and enthusiastic. There is WELCOME DRINK at the door, with beer and red wine and other drinks. There is a doorman from Russia who is very enthusiastic and can really describe himself as a guest. CHECK IN is not the front desk of the hotel. It is a large living room. When guests sit on the sofa, there will be service personnel to go through the formalities. If you leave, you will also ask if you want to bring bottled water. Four seasons, no one can say bad, but it is very standard and professional, but there is no temperature. PORTRAIT won. 2) Location: The four seasons are far from the attractions, but not far away. The distance cannot be said to be a weak item. The hotel has a garden, but it is not very big, but it is okay (refer to the size of Shanghai Garden Hotel). Moreover, mainly, the garden layout is not very special. PORTRAIT is on the edge of the old bridge, the most central location, everything is convenient. PORTRAIT won. 3) Price: Four seasons more than 7900 35M2, no early; PORTRAIT 4500 one night / 4900 one night, 40M2, but the hotel gave me a rise, lived 53 room type, including 2 early. PORTRAIT won again. 4) Room decoration: the room, the four seasons are European style, or the law-abiding; PORTRAIT is more modern, also comes with a simple kitchen cabinet, you can eat yourself. Personally, the style is like PORTRAIT. 2 bedding products are good. 5) Four seasons, because the price is much more expensive, my heart naturally demands him. Service I scored 4 points because it was not special and the price was not good. The Michelin-starred PALAGIO restaurant has also tried, and can only say that it is okay, not surprising, and quite satisfactory. Dinner is not eaten at PORTRAIT, the hotel people will ask you if you like to eat, and will also recommend local good restaurants and help guests book. 6) Four seasons should be expensive in many additions? For example, I saw that there is still a hairdressing. It is estimated that the SPA is also very good, but it is not used. In addition, there are swimming pools in the four seasons, but it is not big or open. PORTRAIT does not have a swimming pool. Recommend PORTRAIT. The above hopes have a reference to later people.

This was my favorite hotel stay while in Italy for 2 weeks. I almost don’t want to share how incredible this hotel is because it will be harder for us to get in next time. Everything about this property is wonderful—from the location to the staff, incredible dining, large rooms (unusual for many European hotels) and the price. It is not cheap but definitely worth every penny! The lobby is beautiful too. We loved it here. We will be back…if we can get in. I was told they also have affordable apartment rentals too. A great idea if you want to stay in Florence for a week or more! The only negative is the hotel gym… but who comes to Florence to be stuck in a hotel gym? Not me, but I thought Inwouid share for the gym rats! Love this hotel!!

Very very good hotel, clean and elegant, right in the city center, walking to all attractions, the bathroom is old

This is a wonderful stay and great help from the concierge when planning our trip. All staff so extraordinarily accommodating rooms beautiful and comfortable with every amenity buffet breakfast extensive delicious with healthy options bar and dinner very special beautifully decorated the location is slightly out of the action but its a lovely walk thru the narrow streets. The stunning building, the amazing rooms, the butler service.

The service is simply great! Feeling at home~ The service staff of the entire hotel are familiar with the itinerary of each guest. They send cleaning staff according to the travel arrangements every day. They are cleaned twice a day, morning and evening, and the services are very targeted. The front desk staff are sincere every day Send greetings, we are very grateful for the attractions and food recommended by the front desk manager~ The entire hotel environment is completely beyond imagination and dignified. We even bought the same fragrance in the hotel lobby in Florence~ After returning to Beijing, we smelled the fragrance The taste seems to be in palazzo vecchietti~ It is definitely a luxury hotel worth experiencing (̀⌄ ́)

The hotel is located on the banks of the Arno River. The main entrance of the hotel is directly opposite the French consulate. There is a small square in front of the hotel. You can temporarily park your car temporarily and open small markets on weekends. Five minutes walk along the river bank is Uffizi Gallery, Old Bridge! The window opened in the room is directly opposite the Baihua Cathedral, Giotto's Bell Tower, and the church can be opened to the full view of the church. The left hand old bridge and the right hand Holy Trinity Bridge, the view is excellent! The bedding is comfortable, the room area is relatively large in Italy, classical and luxurious. The only dissatisfaction was that the booking fee was clearly the money for the river view room, but the front desk said that the reservation was only for a superior room. But polite and old-fashioned at the same time, because I emphasized that if it was n’t for the river view room, there would be no meaning to live here. The front desk said that I was sorry the room was full, and I could upgrade to the river view room on the balcony of the administrative floor if I added 200 euros. After expressing dissatisfaction, I asked to wait at the front desk for a while, but also forced them to check the room again, and finally got this river-view room without replenishment! I don't know if this is the case, it is Ctrip or the hotel routine.

On the event of my husband's 70th birthday, I reached out to the Relais Santa Croce directly for assistance in creating a memorable trip for ourselves and 12 of his closest friends. Flora, and ALL the staff at this beautiful 'Palazzo Hotel', could not have been more helpful, accommodating and sincere. They assisted in creating an amazing 5 days in Florence, uniquely curated to all our needs - museum tours, wine tours in the countryside and fantastic restaurant reservations. Besides Flora, the General Manager and the excellent front desk staff....Carlo and the Food and Beverage staff, facilitated an amazing in-suite Welcome Dinner for 12 people, special group lunches, and a kept our in-suite hospitality bar stocked and operational for 5 straight days. All these services were done with exceptional professionalism but also warm and sincere friendliness. Even though we were a bigger party, and lots of 'moving parts' we were never made to feel that any of our requests were a bother, or not achievable. In summary, although we have stayed all over the world in 5 and 6 star hotels, and in many Relais & Chateaux ....I would consider this one of the top 10 hotels we have ever stayed in in regards to service. Thank you for a truly amazing trip.

We have travelled throughout the world and have finally found our home away from home. This trip was in part a celebration of our daughter’s graduation from film school and in part our own celebration of retirement. We were greeted at the door by Michel, the gracious manager, who took time to show us the hotel and then ushered us to the hotel’s private patio overlooking the Santa Maria Novella piazza and offered us drinks and refreshments while our luggage was swept away and our rooms opened. The hotel is architecturally stunning. Artistic, tasteful, blending in with the colors and style of the Santa Maria Novella itself. Each room is a treasure of refinement and delightful appointments. Someone has taken great pains to anticipate every one of the guests’ needs and wants and attended to all the details, big and small. The location is perfect: a short walk to any museum, historical destination, shopping, or restaurant but also a location itself looking onto the beautiful church and courtyard. All of this is superb, but the reason why we will be back again and again is because of the staff. Within minutes, they made us feel like family while attending to every need. An unforgettable stay that we look forward to returning to.

This hotel is close to the train station and can be reached by walking with navigation guides. This is an apartment, the room is relatively large, and people who love food can make a simple meal by themselves. However, travel time is usually very valuable, this is a contradiction, but the house price is really good.