I flew from Shanghai to Hainan for a special weekend trip, just to experience the Capella Tufu Bay, one of Hainan's most luxurious hotels. It's located in Tufu Bay, next to the CDF duty-free shop, about a 50-minute drive from Sanya Airport and 15 minutes from the duty-free shop. The transportation isn't the most convenient, but that's a minor flaw. The beach is whiter and finer than Haitang Bay, and the greenery and coconut groves are lusher and more vibrant. As they say, an old Ferrari is still a Ferrari – even if it's far from the airport, it's still top luxury!
The hotel itself features a new Chinese style with a Southeast Asian flair, adorned with white stone patterns, fountains at every turn, and intricate interlocking wooden ceilings – full of charm.
The day before check-in, our butler, Derorice, proactively sent me details via WeChat about special ceremony times, restaurant operating hours and menus, and activity schedules. She was always energetic and responded instantly, even in the middle of the night. She’s such a lovely and thoughtful girl!
I arrived at 10 AM on the first day. After dropping off my luggage, I headed straight to the duty-free shop. Around 2 PM, Derorice messaged me on WeChat to say the room was ready. She thoughtfully upgraded me from a Listen-to-the-Sea Pavilion to a Le Shui Ju Winter Residence, a private townhouse villa, and conveniently, the closest one to the public areas. How heartwarming!
The trip was for two days and three nights. I had originally booked a deep-sea fishing trip for the third day after check-out. However, after two days of immersive experience, I fell in love with this exotic garden-like haven. I canceled the fishing trip last minute to enjoy another half-day in this tranquil paradise, far from the city's hustle and bustle.
**Dining:** The buffet breakfast isn't just top-tier for Hainan's luxury hotels; it might even be my number one. The attention to detail is evident everywhere. For instance, the freshly replenished orange peel zest for self-made cocktails at the entrance – open the lid, and a rich citrus aroma greets you. The knife skills are commendable. Hotel buffet pastry sections are often a bit rough, focusing on variety and appearance rather than quality ingredients, flavoring, or texture. But every single pastry at Capella could easily outperform most specialized bakeries. The bread is soft yet resilient, the fillings are generous yet light and not greasy. Even the chocolate and colorful sprinkles used for the children's donuts are real chocolate, not compound chocolate. Even the oatmeal was cooked to perfection. Other highly praised dishes online, like turnip and beef brisket or Baoluo noodles, all showcased incredible attention to detail. It's easy to get one small detail right, but it's truly remarkable to be impressed by every single small detail!
**Spa:** The spa is a major highlight of Capella, with a large dedicated area. What truly moved me was that guests can enjoy the spa area for free, which includes a dry sauna, wet sauna, hydro-massage pool, relaxation area, and spa treatments. A special mention goes to the ice towel infused with ADS eucalyptus essential oil – it really hit the spot for me. At room temperature, the scent of eucalyptus isn't particularly striking, but smelling it chilled for the first time, it had a light, crisp, and refreshing quality, unlike the usual heavy woody notes. I was genuinely astonished. Accompanied by soothing background music, it’s super private and uncrowded, allowing for complete solitude. It’s an indescribable feeling; I can only say this was the most captivating and memorable small detail for me.
Such a long description, yet words can't fully express more details. Enjoy~
- M256344****
First of all, I'd like to thank my travel and culture officer, Ms. Jolyne, for her incredibly thoughtful care of our entire family during our stay at Capella! She's truly beautiful, enthusiastic, considerate, and meticulous...(°_°)… In fact, a bit too meticulous! In just three days, Jolyne fed me so many delicious dishes that I gained 8 pounds (the world is ending!)💔!
The hotel's facilities are top-notch, making your stay extremely convenient and comfortable! As for the design... just look at the pictures, everyone, it's great for taking photos!
Moving on to the food, breakfast is abundant and tastes great, and the pastries haven't repeated in the past two days! Every afternoon, there's also afternoon tea and two wine-tasting events, allowing you to enjoy a comfortable environment, get a little tipsy, or simply chat and admire the beautiful scenery with friends and family (it couldn't be more comfortable)!
Regarding the service, I've seen many netizens on Xiaohongshu criticizing Capella! However, I want to share my personal experience: upon arrival, someone will ask if you need help with your luggage. Check-in was very quick! A travel and culture officer personally escorts you to your room and explains some important details. When going for breakfast, a handsome gentleman in the restaurant always proactively asks if you'd like a cup of coffee (his coffee is excellent)! When I went for cocktails, the lady in charge of cocktails always greeted me with an infectious, warm smile! While dining at Lan Ting, the service was slow, and my wife was a bit upset. The manager at Lan Ting offered to comp our entire meal (I only asked for a discount, which would have been plenty, and the discount they offered was so generous it made me feel a bit embarrassed about not spending enough). Our room was cleaned twice daily, and the Nongfu Spring water at the minibar was automatically refilled to at least 6 bottles whenever we looked. Capsule coffee and other beverages were also automatically replenished after use. Consumables like linen were replaced twice a day. When checking out, the bell staff quickly transferred our luggage to the car. Although we, as customers, are always demanding and will inevitably find some imperfections, you cannot deny that the entire staff at Capella is genuinely making continuous efforts to improve their service!
For this reason, I believe I will choose Capella as my vacation destination again next time!
- Yeshengaken