Just returned from my second stay at Fasano São Paulo and am pleased to say it was as good as the first time. The staff goes out of its way to please it’s guests and maintains extremely high standards. The rooms are impeccably designed with amazing bath supplies, comfortable beds, electric blinds that block out the daylight completely and the welcoming brigadeiros. Fasano, though, is more than just a hotel. The Baretto Jazz Lounge offers excellent live music, the hotel dining options are all exceptional, and there is a mini upscale mall attached to the property, Shops Jardins, that is home to upscale retailers such as Gucci, Chanel, Dior, etc along with top tier restaurants including Makoto. Location cannot be beat with Oscar Freire just a few blocks away and a couple of Santander banks for ATM withdrawals within a 5 minute walk. Extremely safe and upscale neighborhood that attracts a sophisticated, but non pretentious, crowd. Why stay anywhere else in São Paulo?…I know I wouldn’t.
- Culture30062621550
This is a great hotel by name no doubt. The rooms were the absolute best part of the hotel experience. Classy and roomy with very comfortable beds. Unfortunately the service was hit and miss. Some of the staff were superb, others mehhh... I would say going through the motions. It did not help that only one of the two lifts were working , which also made the whole stay a but more tedious as there was always a considerable wait and awkardly crowded lifts. The breakfast was ok but lacked choice, the maitre'ds were excellent, but quite a few of the wait staff had really not much service training at all. It was difficult to attract attention and simple things like giving way to customers seemed a low priority despite the restaurant being uncrowded. Finally, I had to ask for the price menu for the mini bar in my room 4 times before I got one. Perhaps they are most used to hotel guests where money is no issue :) Not expected for a hotel with the name Fasano Would not stay again..
- Guest User
