Overall, the space is suitable for two people, and the environment is quite clean and tidy, without the terrible conditions mentioned in other reviews. The location is also relatively close to the train station.
Opposite the accommodation is an FC Zurich store, which is very convenient for football enthusiasts.
The only downside was that upon entering the room, it felt a bit cramped, and the fan was broken. Since we checked in around 3-4 PM, I immediately sent an email to the hotel staff. They replied promptly but said they could only arrange a new fan for the next day. As a result, my sleep quality on the first night was poor. On the second day, we had a full day of activities. I expected them to leave the new fan outside the door or in a specific spot, but instead, they came directly into the room to replace it. Furthermore, the main door couldn't be deadbolted from the inside, which means hotel staff could enter at will. Those who value a sense of security should be aware of this.
To be fair, after the fan was replaced, the overall experience was acceptable.
I just don't understand why, after sending an email at 3:37 PM requesting a new fan and receiving such a quick reply, they couldn't replace it until the next day. If a guest only stayed for one day, they would have a rather unpleasant experience.
- Guest User
All are good!!! Very convenient location, nearer if you go by the mall then about 100m, you will be arrived! It just that there some miscommunication with the booking code that I have wait 30 mins cause they lost my booking when I already check in 😮💨 provided all the things that we needed and love that we can cook hehe
They also have laundry room and gym at the UG floor!!! 😃 thank you so much that making the journey so smooth and I will book this place again if im going back to zurich 😘💖
- calywena