Reception here is great. We arrived into Toowoomba and caught up with family before checking in. I didn't realise reception closed at 7pm. I received a call asking whta time I was expected and the receptionist explained that as the office closed at 7pm she would organise for our keys to be left in the night safe. That was really great customer service and we appreciated it. Potters, from the website, looks rather up market, but for us the room was dark and cramped. The bed was super comfortable (better than our bed at home) but the pillows were huge and lumpy. The nice thing about the room was that it had a sliding door that opened to a rather unwelcoming outside area. It was nice to be able to get cool, fresh air into the room though. At night the room was really dark and quiet despite having the sliding door and curtains open (there is a fly wire screen door too). We hadn't factored in that the hotel is right beside a child care centre, that during the week (and to a lesser extent Saturday morning) is quite noisy due to the playing children. This noise starts at around 7.30pm and gets louder and louder until around 9am when the children must go inside to play. It's a happy sound but maybe annoying if you wanted to sleep in. Mind you, if we had had the sliding door shut, most of that noise would be blocked. You can get breakfast here, which I have heard good reports about, but the service finishes at 9.30am so look sharp! This is an okay place to stay, but with no real character. We stayed in a ”deluxe king room”. It wasn't especially deluxe but the bed was a king sized one. I liked how quiet and dark the rooms were at night time, but I will probably look elsewhere for our next stay.
- Guest User
Spent 2 nights at Potters Toowoomba early August for a school reunion, there were a number of us staying. The accommodation side of the business was brilliant and very helpful, couldn’t ask for more. The restaurant was a whole different scenario I would go as far to say that the manager would have put Basil Fawlty to shame. Had been to an early evening function and arrived back at the restaurant/ bar to have a few drinks with old school mates in a quite relaxed atmosphere, only for the manager to shut the bar at 8.30 so he could set up for breakfast, needless to say we went down town and spent our money elsewhere. Saturday morning 8.30 am breakfast, we all finished breakfast and looking for another coffee and catchup, he did it again, Ridley asked us all to leave and closed the restaurant so he could clean up, This bloke is a fair dinkum drongo, wouldn’t know an opportunity if it slapped him in the face. Be aware there is no breakfast served Sunday Morning. Great Motel, dreadful restaurant manager
- Guest User
