Great hotel within walking distance of the airport terminal with free parking. Room was clean and this hotel was a fantastic base for our trip to the Belgium Grand Prix at Spa - approx 75 min drive. The local shuttle bus into Luxembourg was over the road with frequent buses into town taking approx 20 mins. All public transport in Luxembourg is free so we visited town in the evening for some lovely food.
- Guest User
I reserved a standard 2 bed room for 3 nights. Upon arrival, I paid for the accommodation, The staff member that helped was not the friendliest to begin with. Once I entered the room, I knew immediately that I will not be staying at this hotel ever! The pictures on the website do not in any terms justify what the rooms actually look like. The carpets are from the 80's, the room has a distinct smell that I cannot explain. There was mold in the bathroom, the shower curtain in the bath was dirty... (brown at the bottom) I then told reception that I would want a refund, the staff member gave me attitude as if I was not being reasonable. She told me that I would have to pay for one night because I was in the room for an hour - that hour I sat in the restaurant having something to eat as my journey was long. I am utterly disgusted in the service I received and this hotel itself. Thankfully I could book another hotel relatively close by but SO much better! I actually sat in the restaurant wondering if the other people were happy with this hotel. What disgusted me even more was the attitude I got from the staff from the time I arrived to the time I left. When I asked if I could be upgraded to a different/better room, I was told they are fully booked and that the room I had was not upgraded yet! I shudder to think what the Ibis budget hotel next door looked like. I would not recommend this hotel to anyone.
- Guest User