Upon arrival we were asked if we wanted an upgrade,that set the alarm bells ringing ,we decided to check the original room that was booked ( an annex on the beach with no direct access to the beach with very poor to no WiFi )and the upgrade room (main building)the original rooms were ok but an absolute pain to get too with lots of stairs ,a bridge and a lift to negotiate,the air conditioning in the original looked fairly new and the room had a decent view,we decided to view the upgrade which was a lot bigger and closer to the restaurant,pool and car park, we decided to go for the upgrade and pay the extra, the beds were comfortable and big,there was only 1 internal ceiling light which was in the corner of the room ( weird) no bedside lighting at all, so making the room very dark-at night ,the air conditioning was probably the original and although cool enough it was very noisy ,the bathroom had no toilet or tissue paper. The hotel itself has obviously seen better days and has been left to deteriorate for quite some time judging by the paint work and condition of the furniture . The swimming pool has issues with quite a few missing tiles,green algae and very poor condition duck boards around the pool which could be dangerous . There are cigarette stumps all around because of no ash trays and all the plant pots have cigarette stumps in them ,the one’s in the photo have been there for 3 days . Breakfast was ok and catered for most people there but again all the tissue dispensers on the tables were empty. We found the staff to be very nice and helpful with the exception of one lady in the restaurant who was quite rude to my wife and myself ,after finishing my dinner on our second evening I requested to charge the dinner to my room and she said “no you pay now “and brought the bill straight away and just stood next to me,I then had to phone my wife and ask her to come down from the room to pay for the dinner in cash ,the lady disappeared before my wife arrived and paid the cashier, the following morning I was eating breakfast and the same lady asked me if my wife was coming down for breakfast,i said that she was to which she replied she had better come quickly as breakfast was finished at 10 am,my wife duly arrived and the lady went straight to my wife and asked her if she had paid for my dinner the night before,she then informed her she better be quick to get breakfast as the restaurant was stopping at 10am ,my wife had to inform her that the time was actually 8.45am so why the fuss? There are a lot of issues with this hotel and I’m sure it would be an enormous and expensive task to return this hotel to its former glory ( fantastic position on the beach). This is the worst hotel we have ever stayed at in Thailand!
- Q8246SVbrianc
Stayed in Royal Phala Cliff Beach Resort for 2 nights of business travel. As it's a business travel, the main criteria for the hotel is the vicinity with the company in the area. And this is supposed to be the ”best” hotel in the area. Upon arrival, the building looked impressive with open air lobby and good lighting. But what good initial impression I had, immediately disappear upon entering the room. Based on other reviews, I was perhaps lucky to be placed in the main building as it's easily accessible with better furnishing condition. But even then, the condition easily falls in under maintained. While the room is large (and clean as far as I saw, but I dared not to try to look into details), to say that it doesn't have enough lighting is an understatement. The spotlight above the Television was broken and I asked them to change it before leaving for dinner. Upon returning, they put a table lamp in front of the TV...which made me suspect the problem was not with the lighting bulb but perhaps on the cabling or light switch. The TV only have local channels. The bathroom, while again, it's clean, looks really outdated with no barrier for shower, making the bathroom floor prone to getting all wet. To top it off, there seemed to be no hot water (same condition with my colleagues in 3 other rooms). Breakfast was standard, enough quantity, edible, but nothing special. While I do appreciate the staffs that seemed to help as best as they could, Royal Phala Cliff must really improve on upkeep or risk further plunging into the cycle of declining guests-income-maintenance budget.
- royhi
