The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
- Keaihouzi
Initially, we were upset about the location - you need to take a taxi to get to all the architectural monuments. But on the second day, we realized how wrong we were. In Samarkand, there is no old city where you can get up at 6 am and walk around while it's not hot. And Hilton is Hilton. Luxurious rooms, super hospitable service, breakfasts are 10 out of 10. For some reason, we even had the lounge included, this is a place with soft drinks, coffee, wine, and from 6 pm also hot dishes, all free. In the morning, compliments in the form of nuts and fruits. Toilets like in Japan, with a butt wash, on the remote control. In general, bomb! The pool is both outside and inside. There is a spa, a sauna and a hamam. At +35, it really saved you. In the evening, you can walk around the ”island”. Taxi to the city 25-35 thousand sums, it's very inexpensive.
I recommend it to everyone!
- Romeo from Ru