The front desk staff is incompetent. At check in, I informed the desk clerk that I would be paying with cash for my family's stay and I wanted two rooms for two nights. The desk clerk then took my card to put a ”deposit hold” (which turned out to be the full amount for the stay) and booked one room for one night. At this time I corrected him and said I need two rooms for two nights. I get all my card keys, settle in and the next day I get a call from the Marriott telling me I missed checkout for one of the rooms. It turns out, he had booked one room for two nights and the other room for one. Straightened that out, stayed for the second night, and upon checking out found out the second night was charged to my card and could not be reversed after I told them I'd be paying cash at checkout. Inconvenient but whatever. I pay the rest that is owed using cash and I am told the deposit they held on my card at check in would be returned to my account within 48hrs. The next day I receive 1/4th of the hold back on my card. Four days later and the rest is still not returned to my account. At this time I call the Marriott and they inform me that the desk clerk that told me my deposit would be returned within 48hrs was wrong and that it would actually be 5-7 business days. Dealing with this establishment has been a hassle since check in and what was supposed to be a relaxing vacation turned into issue after issue. My family and I will not be returning to any Marriott.
- Guest User
This resort is absolutely beautiful. The entire staff was great. Really loved the pool area. Great food and drinks at The Cove. Thank you Kevin for the great service. We had a Delicious breakfast every morning at Ocean. Our waiter Mo was wonderful. The front desk staff was always smiling and welcoming. Special shout out to Caitlin and Brandy. Thank you Brandy for everything you did for us. You are amazing
- Guest User
