Stilvolle Altbauwohnung in Zentraler Lage Map, Address, Transportation & Nearest Stations and Airport

Very good, clean and hygienic, the front desk staff is very nice, because I am a foreigner, I am afraid that I may not understand, and the German pronunciation is very clear. It was written in the service that breakfast was not included, but it turned out that breakfast for two was included, which was a good experience

The location is near King Street, opposite the Galleria Department Store, convenient for eating and shopping! The room is huge! awesome! Good facilities

It feels harsh writing this review as this hotel is well put together, clean and I went during time of COVID when they were clearly just opening up, I may also stay here again the next time I come to Hannover BUT this experience was somewhat disappointing. Firstly issue was that when we arrived, it took 20-30 minutes before I saw anyone who could help me check in. During check-in (the guy who eventually arrived didn't really seem to know how to use their computer systems) they moved my payment to a different section which led to them asking me about 3/4 times during my stay for payment despite the fact I had already paid and had evidence of it. In fact, this slowness (during a quiet time for the hotel) was a factor many times. Over and over again people disappeared and there was no one on the front desk or around to help. When I got to our room I wanted to call to the desk to ask for some item (I forget right now but they didn't have it) and there was no phone in the room. Quick thinking (kinda) made me call off my mobile. I rang SEVEN times to the front desk - no one answered. I eventually went downstairs to try to find someone. The phone is a classic example of things they don't have. There's a hair and body wash hooked into the shower (surprising for such a nicely finished hotel) but there is no extra amenities. No soap by the sink, no shower cap, no body lotion. I don't need 30 books I'm never going to read which are going to collect dust, I want items I may use. Similarly, they pitch this amazing mini bar which is free - one shot of gin, some tonic, a couple of bottles of water and coca cola and an alcohol-free beer. That's it. For two people. We would have both loved to start off our holiday getting ready to meet friends with a proper beer each - but I guess that doesn't matter to everyone. Another time I ordered an iron - no one seemed to understand what that was. Eventually, after an hour and 4 phone calls and a friend asking downstairs, one arrived. It was a good one to be fair but I was no an hour later than I wanted to be. I think style before substance is the best way to sum up this. It looks great but nothing is functioning properly. I will say there was one lady on the front desk (I forget her name) who was superb. But she was the highlight of a poor stay. Oh, it is quiet and the bed is super comfy though.

We stayed in a junior suite this past weekend. I have always felt safe here in the past. Not this time! On Sunday, the supposed head of housekeeping entered our room twice claiming to be checking for housekeeping. The first time with a light knock at 9 am. I explained we would be checking out at 11 or 12. We placed a do not disturb(DND) sign on the door and went to breakfast. Upon re-entering the room, the DND was on the floor and the door closed. And there stood the same man trying to quickly enter the bathroom! At first he appeared hostile, then tried to fob it all off since the DND was on the floor. One quick look would show my daughter's carry on located on the floor right next to the door! My husband's rain jacket hung in clear sightc from the door! I found my tote was zippered in the wrong direction! We checked all our possession and the safe - it appeared all was there. If someone needs to be in your room, the door should always be OPEN! SINCE I ENTERED THE ROOM BY MYSELF, THIS INCIDENT TRIGGERED PAST CONFRONTATIONAL ISSUES!!!!! I reported the incident to the staff without my trigger issue. Was profusely apologized to. I was told this would be reported to the management who should be in touch but the only recourse is a damn survey?!?

Exterior appearance is dated. Only when I was in room noticed I had been “charged” an EXTRA 50€ per night on the credit card which they described to me as being on an EU initiative. I do not like this practice happening WITHOUT MY CONSENT and that it was not even explained to me at Check in. Had to go downstairs to get TV remote replaced only to go back down later that night because that one was not working either. (btw remote in Hamburg was individually wrapped – here it came with a small pack of hygienic wraps – so much for Covid cleaning). Duty Receptionist/Manager came up and made me feel inferior because it worked for her. Then there is the safe that works when it wants to. I didn’t bother mentioning that for fear of being told off again. Internet – only allowed two of my three devices and it had to be reconfigured every day of my stay. Staying in the Hamburg Courtyard I had none of these problems. Good large room with my lake view being excellent (despite the torn mosquito netting on the opening window). (I fully appreciate requests cannot always be met but the hotel was not full and they consider 3rd of 5 floors as high). Furniture and carpeting very dated. The electric switches had a mind of their own. Excellent bathroom very hot water, good towels. Bed very comfortable with very good assortment of pillows. Easy chair and table NOT good for working on (unlike Hamburg). Clearly resting on its laurels with proximity of Arena next door and the lakeside location. Personally I would not recommend this hotel purely on the basis that it seems to be living in the past. It needs a lot of care and money spending on it. Apparently this is a “franchise” hotel – it creates a bad impression of what Courtyard can do (see my Hamburg review).

Great location for our intented purpose with our work trip. Nice room, good service, fantastic breakfast and a fully reasonable price for what was included. Got no complaints and I'm looking forward to coming back in the future.

Except expensive, others are not bad

Hotel location is very good! Very close to the old town. There is also a parking lot of your own, which is very convenient. Great value for money!