The Silverline Hotel Map, Address, Transportation & Nearest Stations and Airport

The hotel's food and beverages are fantastic (pictured), the breakfast is very rich, and the Chinese buffet is also the same (the RMB is close to two hundred). The service was very considerate. One night before check-out, the front desk called the room to get information about the flight. When I knew that it was a flight at 5 pm, I immediately indicated that I could extend the check-out time to half past two. Every time I go out, the staff of the Concierge will use the uber to call the car, and I will not bother. The room cleaning was also very careful. Next time, I will choose to live. The downside is that the market on both sides of the door is too embarrassing, and I can't go out for a walk at night, but the hotel is soundproof, and entering the iron gate is another quiet world. Also, the toilet flushes and needs strength. In addition, perfect.

Nice, still have to improve alot of things I am trying to reception but call go to emergency department

I had a amazing experience in Taj Bengal , I am here for the first time. Ms Nunte gave us a Great exposures toward the services of Taj and specially offered us Jhalmuri and Chai. She is very humble and ground to earth person, I am glad Taj has employees like Ms Nunte. Keep up the good job☺️

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Close to the airport, but the surrounding environment is not ideal. The rooms are spacious and clean, and bottled water is provided free of charge. Travel early the next day and the breakfast box provided is very good. Polite service staff.

Fortunately, the location is OK, convenient

We booked this place when I read about this place in an article, the old world charm of restoring a old property and currently refurbished made me go for it I booked for 7 nights with my family through Agoda for INR 3500 per room, we had 2 rooms. Arrival experience was great, room was available as soon as we reached around 1 pm IST. As I mentioned it’s a small property restored, rooms are small and have a vintage feel, rooms have colour themes so our was Charcoal and Veredian (green) the first impression was quite positive but post that I don’t have anything good to say. Also our room sizes were different. Charcoal was bigger than the other room veredian. But Veredian had a small balcony which charcoal didn’t. Our room included breakfast, and they have a café which they run on the lower level which is usually busy, despite that the first evening we ordered tea and it took 45 mins for Masala chai and it came literally room temperature. After that it was a daily story for next 7 days, may be because I come from a fast paced city were time is more valuable than money it was really frustrating to see the laid back attitude and slow pace of service from staff. To handle this better I decided to place the breakfast order the earlier night for next day morning so no one is inconvenienced and even they have time to ***age their orders. I gave my bf cards at the reception at night for next day morning for 0930 am breakfast in room, the reception person confirmed it will be taken care off. To my disappointment even at 10 am next day morning no tea no breakfast. When I went down to inquire, the only person who was ***aging the desk had no IDEA we had breakfast orders. He said he will arrange it now, and apparently the night person didn’t inform them the morning staff. The breakfast was than bought in next 20 mins. They have a menu from which you could choose One juice, one beverage ( tea, coffee, hot chocolate) main course (have enough vegetarian and non-vegetarian option) and a side order. Portion wise its good per person food quality is also good. But yet again the masala chai was room temperature. The next day morning we decided to sit in the café on the lower level and take our breakfast hoping it will speed up the service when they see guest in front of them but unfortunately the servers once take the order and they just disappear. I think they have same staff for reception and café because we had to call a server everything by going to the reception to get their attention. Plus though the tea was hot enough it took them 45 mins for an omlette order. Well the entire week we stayed service specially from f&b was pathetic. No empathy and no attention to detail. At night I have asked them for refilling water bottles which they keep in rooms and that too has taken atleast 20 mins for someone to come. We either ate out entire week or got a take away but didn’t dine in the hotel because of their speed of service. Wifi in room is weak and doesn’t ex

Best for weekend vacation.staffs are very helpful.The food was very tasty. Their behaviour to us was like family and not guests.It was a lovely experience. The property is well maintained, neat and tidy. You get amazing view of the lack from the room is amazing. Here we got pool, boating,and ***y more other.happy the visit Creek Club.

Clean,Food is very nice,quick check in and check out.closer location to airport.