Truly one of the best hotel stays I have ever experienced. The hotel staff went above and beyond to ensure we were well accommodated and comfortable throughout. When we arrived at the hotel it was 11AM, so I mentioned to the front desk staff that I know it was far too early for us to receive our room (check in is typically at 3PM) and that we would like to simply drop off our bags. Without any special requests, the front desk staff immediately prepared our room keys of us to check in right away, which was hugely appreciated since we had caught a very early morning flight in. We loved the room. It was very comfortable for the 3 of us, although a bit tight but that's what we expected for hotel rooms in Europe. The bathroom was well fitted and had all the basic toiletries required (shampoo, body wash, hand soap), however we hoped to have body lotion as well, so we asked housekeeping whether any was available and they immediately brought 3 LARGE bottles for each of us to use. I have never seen such massive toiletries and in such generous quantities supplied at any hotel before, which again made us feel very well taken care of. Finally on our check out day our flight was not until 6PM and since checkout is typically at 11AM I requested for just a 1 hr extension. Although they were very busy for it being the beginning of summer holidays, without any hesitation the front desk staff extended our checkout time to 3PM. I was once again very pleasantly surprised and appreciative. My last note is to touch on the complimentary tea and coffee always available in the lobby, as well as the fabulous buffet breakfast they served. Cannot recommend this hotel enough!
- Guest User
I have told myself to manage my expectation as it’s 3-star hotel after all. But it’s Norway so I am a bit more critical than if it were hotels in other countries.
The location is ok, not too much in the city centre but close enough to work to touristic places. The service of staff is really hit and miss: some staff are really good and helpful. I told one of the staff in the morning that I wanted my room to be vacuumed as it was not cleaned properly (if at all) when I checked in the previous day. I would expect an apology but the staff just shrug and said ok.
The breakfast is the savour of their 3-star. Plenty of choices, well decorated restaurant, staff are efficient in refilling food and drinks.
The room is a standard 3-star, the balcony is a bonus. Overall it’s acceptable with this price in Oslo.
- Stef T.
