The hotel's location is excellent. Although it's not on a high floor, there are no other tall buildings nearby, offering a wide-open view. We booked a hotel package to celebrate our wedding anniversary and, based on Harry's suggestion at the front desk, upgraded to the Hangzhou Suite – a fantastic choice. From up there, you can see West Lake to your left and the Grand Canal to your right, with Wulin Square right beneath you, truly living up to the suite's name. We could also spot Leifeng Pagoda and Baochu Pagoda, and even glimpse Beifeng Mountain in the distance. The room amenities were complete, and all the supplies were excellent. Customer service was efficient. The desserts at the Executive Lounge were quite good, but the evening light meal was really disappointing, arguably the worst part of our stay. It wasn't just poor compared to the Tianjin Four Seasons; it was even 'simpler' than what you'd find at an average Hyatt or Marriott, much to the dismay of the waitstaff. The breakfast, however, was decent, with good pastries. The butter knife was conveniently placed with the cutlery, which was a nice touch. The doormen, front desk staff, and the female manager in the lobby all provided excellent, polite, and efficient service, even remembering guests' surnames. The service at the Executive Lounge was also good. While I was initially very satisfied with the breakfast restaurant's service, waiting ten minutes for a coffee and then having it made incorrectly just before leaving was a bit of a letdown. Overall, most aspects live up to the Four Seasons' reputation and price, but the Executive Lounge's dinner was simply too bad.
- sophie4
The location is excellent, right in the heart of Hangzhou, making it super convenient for shopping and taking the subway. The Christmas decorations were really lovely. All the hotel staff were very friendly and approachable, and the room was comfortable.
- M417487****