Map Hotel Map, Address, Transportation & Nearest Stations and Airport

## Amanfayun Stay Review **Pros:** * Superb location, just a 5-minute walk to Lingyin Temple/Feilai Peak, boasting unique and precious scenic resources. * The rooms beautifully preserve the ancient village aesthetic, with wooden structures and Zen-inspired furnishings creating a serene atmosphere. The bedding comfort was also top-notch. **Cons:** 1. **Privacy Concerns:** The hotel's pathways are open to the public, leading to numerous non-guests passing through in the mornings and evenings. Views from outside the guest rooms are only partially screened by trees, which significantly undermines Aman's core promise of 'hidden luxury and privacy.' 2. **Outdated Facilities:** The room facilities are notably old. The showerhead couldn't regulate water temperature, forcing me to take a cold shower late at night. We had to contact the front desk the following day for maintenance. 3. **Lack of Proactive Service:** For butler service, guests need to proactively request contact information, and the response mechanism for basic needs felt passive. This is a significant deviation from the 'invisible' or 'seamless' service one expects from a luxury hotel. **Summary:** In conclusion, while the historical charm and location are definite highlights, the lapses in privacy protection, facility maintenance, and service details fall short of 'top-tier luxury' standards. I hope the brand can better understand and address the specific needs of its core clientele.

I brought my mother to Hangzhou, and we chose to stay at the Four Seasons Hotel. This hotel left a very deep impression on me and created many interesting memories. **Service:** Before arriving, I had considered canceling my Four Seasons reservation, partly because the previous hotel we stayed at was so incredibly comfortable. It had unbeatable views, excellent service, and was only a fifth of the price of the Four Seasons... Later, a Four Seasons staff member called me, rekindling my interest in the trip. Upon arrival, the Four Seasons' service certainly did not disappoint. The lobby supervisor knelt down to speak with us (as we were seated on a low sofa) and carried our luggage all the way to our room. During our stay, they helped us book a travel photoshoot and a reservation at Jin Sha restaurant, among other services. They also drove us around the Four Seasons garden in a lovely little red car, satisfying our curiosity as guests. In the evening, when we went out, a young man from the lobby even gave me mosquito repellent and reminded us to use it. The cleaning staff were also very friendly and always accommodated our requests. Every time we returned, the room was neat and tidy, thank you all very much! The only thing I was dissatisfied with was the 'teacher' of Song Dynasty culture. She was responsible for demonstrating tea brewing and calligraphy to guests. The hotel supervisor said this experience didn't require an appointment and was first-come, first-served. I arrived with my 70-year-old mother at 3:05 PM, and she shooed us away, saying she had an appointment at 3:30 PM... Huh? Wasn't it first-come, first-served? Why would she shoo guests away? After we insisted, she reluctantly agreed, then rushed through the demonstration in about 9 minutes. Her service attitude was a complete opposite to that of the hotel's other staff. **Ambiance:** The environment is exquisite and clean, a luxurious blend of American and Chinese styles. We were very interested in the hotel's architecture, for example, where did those massive wooden beams come from? How were they pieced together? Unfortunately, the hotel didn't provide any related information or explanations. **Facilities:** The use of solid marble and wood is impressive. Although built in 2010, the quality is still excellent. The rooms have smart toilets with heated seats, unlike the cold seats at the West Lake State Guest House. The bathtub is very comfortable with an integrated headrest, and dried chrysanthemum flowers are provided for bathing in the summer. The SPA facilities are very comprehensive, with a layout resembling an alchemy chamber from a cultivation novel. A small stream runs beneath thick stone slabs, with massage rooms on both sides. The heavy iron door leads to a private area complete with a toilet, shower, and hot spring pool, offering excellent privacy. The dim sum lunch at Jin Sha restaurant, the crispy chicken, and the West Lake sweet and sour fish were especially delicious! My mother particularly loved the sweet and sour fish and even finished all the sauce. Breakfast was decent but unremarkable. The space was too small, and the flow for getting food was very poorly designed. Everyone had to queue in the corridor to get dishes, which felt unrefined and lacked the grandeur expected of a luxury hotel. It didn't match the hotel's prestige, and I suggest improvements. Overall, we were satisfied. If 100 is a perfect score, we'd give it a 95.

The hotel is perfectly situated right by West Lake, adjacent to the former Shangri-La. The ambiance is absolutely superb, making it an ideal summer retreat. The Western restaurant is elegant and comfortable, and their afternoon tea is incredibly generous – easily more than enough for two! In the evenings, there are live singer performances, which, paired with a glass of red wine, create a wonderfully cozy and delightful atmosphere. The fresh fruit and pastries provided in our room upon arrival were also a lovely touch. Special thanks to Manager Darren for his warm and thoughtful hospitality. This is definitely my top choice for business trips.

Very satisfied, the surrounding environment is very good, very suitable for people who like nature, but not too natural, modern and natural traditions are well combined. The West Lake is a few minutes' walk away. The service is also very good, the room amenities are also very good, and all aspects are in line with the hotel of this price. Jiexianglou's dinner is delicious, and the hotel's breakfast is average. Personally, I think the only thing I am not satisfied with the room is the pure white bed curtains beside the bed, which feel a little creepy, just like another hotel. I don't know if this is the local tradition in Hangzhou. But this is a matter of opinion, and customs may be different in different places.

My family and I visited Xixi Wetland during the National Day holiday and stayed in Room 19 of the 'Hushu Guest House.' The 60-square-meter room was spacious and airy, perfect for three people. The decor was a charming Chinese retro style, and the garden landscape was beautiful and serene. Overall, the stay was fantastic! 👍🏻👍🏻👍🏻 🏠 **Indoor Environment:** The room featured an entryway for shoes, a bathroom, a sitting area, a bedroom, and a private outdoor terrace. I loved being able to see the lake directly from the bed – very relaxing. A nighttime soak in the tub was wonderful, with a lovely view outside the window. 💁 **Service:** The butler and all staff members were incredibly polite and enthusiastic. There was a dedicated shuttle service from the North Gate of the wetland. After check-in, the butler thoughtfully explained the hotel's garden design and surroundings, then guided us to our room and detailed its layout. We received complimentary welcome fruit and evening service, and the entire room smelled fragrant and fresh. We also participated in a craft class with an instructor, which was a great experience. 🍃 **Outdoor Environment:** The winding paths were secluded and picturesque. All guest room areas could be accessed via a single loop, so there was no getting lost, and along the way, we experienced various scenic views. The air was fresh, there was abundant greenery, and it was very quiet – even the elderly enjoyed it. 📪 **Minor Drawbacks:** Unfortunately, the complimentary photoshoot service we were offered fell through as the collaborating photographer bailed, so we didn't get to experience that. Also, we forgot to claim the complimentary drinks at the bar.

Park Hyatt Hangzhou boasts a superb location, with The MixC mall directly downstairs and Raffles City also conveniently nearby. The rooms are spacious, bright, and efficiently designed, featuring a generously sized desk and a thoughtful layout. The breakfast is excellent, offering à la carte options. The bar on the 48th floor even features a glass skywalk, perfect for Instagram-worthy photos. Overall, I was extremely satisfied with my stay and would certainly choose Park Hyatt Hangzhou again on my next visit to Hangzhou.

Our service manager (WeChat: 鱼干) was exceptionally helpful and friendly. Although we did not enjoy our experience at the restaurant—the food was poor, and the service wasn't up to standard. After we gave her our feedback, she quickly responded to it. She also helped us arrange a shuttle to and from Xixi Wetland and personally delivered our tickets. We are very grateful for her help. Overall, we would recommend the hotel but advise avoiding the restaurant.

A hidden gem on Mount Da Ci, this hotel is an excellent choice if you're looking for peace and quality. It's a beautifully renovated old house with a rich history, and stunning views everywhere you look. The breakfast is semi-buffet style and of high quality, the bedding is comfortable, and in the evenings, they offer pastries and sweet soup. The surroundings make you feel like you're sleeping amidst nature. Upon departure, they even give you a souvenir, allowing you to take a piece of the wonderful time spent here with you.

The hotel's location is excellent. Although it's not on a high floor, there are no other tall buildings nearby, offering a wide-open view. We booked a hotel package to celebrate our wedding anniversary and, based on Harry's suggestion at the front desk, upgraded to the Hangzhou Suite – a fantastic choice. From up there, you can see West Lake to your left and the Grand Canal to your right, with Wulin Square right beneath you, truly living up to the suite's name. We could also spot Leifeng Pagoda and Baochu Pagoda, and even glimpse Beifeng Mountain in the distance. The room amenities were complete, and all the supplies were excellent. Customer service was efficient. The desserts at the Executive Lounge were quite good, but the evening light meal was really disappointing, arguably the worst part of our stay. It wasn't just poor compared to the Tianjin Four Seasons; it was even 'simpler' than what you'd find at an average Hyatt or Marriott, much to the dismay of the waitstaff. The breakfast, however, was decent, with good pastries. The butter knife was conveniently placed with the cutlery, which was a nice touch. The doormen, front desk staff, and the female manager in the lobby all provided excellent, polite, and efficient service, even remembering guests' surnames. The service at the Executive Lounge was also good. While I was initially very satisfied with the breakfast restaurant's service, waiting ten minutes for a coffee and then having it made incorrectly just before leaving was a bit of a letdown. Overall, most aspects live up to the Four Seasons' reputation and price, but the Executive Lounge's dinner was simply too bad.

Spending a day at Banyan Tree Hangzhou Xixi felt less like a stay and more like an immersive dream of the Jiangnan water towns. From the moment I stepped in, the city's hustle and bustle faded away, replaced by a tranquil scene of winding waterways and traditional white walls with dark gray roofs. The entire hotel is like a meticulously crafted water garden, with beauty at every turn. The room design perfectly blends Chinese elegance with modern comfort; opening the window revealed lush waterscapes. Lounging on the daybed in the afternoon, listening to the rain and watching the reflections, time itself seemed to slow down. The service was impeccable, with staff who were warm and attentive, yet never intrusive, preserving the peaceful atmosphere. In the evening, enjoying a candlelight dinner on the terrace, watching the lights slowly illuminate and reflect on the water, brought a profound sense of happiness. It's truly a secluded sanctuary where mind and body can completely relax.