The location is fantastic, very close to Times Square! However, it gets incredibly congested! If you're taking a taxi and are still two blocks from the hotel, be prepared to wait over 15 minutes, it's seriously backed up! That's just how it is in such a central area!
This is a great hotel
1. First of all, the location is very good, located on Park Avenue and 28th Street, next to Fifth Avenue and only 1 minute away from the 28th Street subway station, which is very convenient for going to North or South Manhattan. We took the subway to Sumit, then walked along the way to Times Square and the shopping street, and finally passed the Empire State Building and walked back in less than half an hour!
2. A 5-minute walk away is a large supermarket WholeFood. It has a large buffet restaurant with a lot of oriental food, which is very convenient and delicious. There are nearly 10 kinds of soups to choose from. The buffet has a lot of cold dishes and cooked food. It feels like the problem of eating is completely solved. In addition, it also includes a sushi restaurant and a pizza restaurant, so no matter what kind of diet you need, it can be solved. Although the price is not as cheap as imagined, in New York, I think it is worth the money 😊
3. Although the equipment in the room is a bit old, it is modern so it doesn't look old. In addition, the size of the room is considered large in New York, which is a big advantage.
4. We stayed here for four nights. Room number 1401 was at least very quiet. The air conditioner, which is the most criticized in the United States, was very noisy. It didn't happen here at all. And its LCD air conditioner control was the simplest and most convenient to adjust by myself that I have ever used, so I slept well for four nights.
5. The staff is of good quality and helpful. The room service is mainly Chinese, so there is no problem in communication. They are also very polite, so I think this is a plus.
I recently stayed for a business trip and it was exactly what I needed. The location is unbeatable, right in the heart of the business district with easy access to offices, yet just steps away from major shopping centers.The room was exceptionally large, clean, and modern, offering a perfect, quiet workspace for my meetings. The staff were professional, responsive, and went above and beyond to ensure a comfortable stay. Highly recommend this for both business travelers looking for efficiency and leisure travelers wanting to be near the action. I will definitely be returning!”
My girlfriend and I stayed in a large king suite complete with balcony and stunning view of NYC over the East River. We had an excellent room service breakfast the following morning. Would def recommend and return again one day!
New York City Center New York|5.34km from city center
The room was very comfortable, clean, and tidy. I was pleasantly surprised by how quickly the front desk staff handled check-in. The hotel is grand and spectacular, making the trip totally worthwhile. It feels very safe, and the facilities are excellent.
Wall Street/Financial District New York|1.37km from city center
I’ll start with the positives: the hotel has an excellent location and the breakfasts are really tasty.
Unfortunately, the rest of the stay was quite disappointing.
At check-in, we were told there had been a leak in the room and that there was a stain on the carpet. That wasn’t a huge issue for us. But the room itself was very small — especially around the beds. Looking at the floor plan, other rooms seemed to have a much better layout.
Bottled drinking water wasn’t replaced in the room. When we asked, we were told it was “complimentary” — but that didn’t explain why it wasn’t restocked.
The TV remote didn’t work — but to be fair, it was replaced quickly. The sink drain was stuck shut — also fixed promptly. Towels weren’t changed until we specifically requested it.
When the shampoo ran out, they first brought shower gel and just left it on the bed. After asking again, they replaced it with shampoo — but never refilled the dispenser in the shower, even after several days of housekeeping.
The wardrobe for coats is in the far corner of the room, so you can’t hang your jacket by the entrance — you have to walk through the whole room first.
Overall, the room was very dusty — thick dust on the safe, wardrobe, and microwave, which clearly hadn’t been wiped in a long time.
Great location and breakfast, but the cleanliness and attention to detail really let this hotel down.
Room and sheets were very clean and I was given a quiet spot which I was really happy about. Water was well heated and pressure was perfect as well. Loved that I was able to cast my phone screen on to the TV as well. Room size was perfect for me because I was travelling solo. Location was safe and very convenient as well. But I have to say I was disappointed by the lack of bottled water and kettle in the room. I had to get my own bottle and refill it downstairs daily. Apart from this, I’d say I had a great experience and will definitely consider staying here again when I’m back in New York.
Wall Street/Financial District New York|1.28km from city center
Overall, it was a great experience staying at the DoubleTree by Hilton New York Financial District this time. The hotel is ideally located in the Financial District, just a few minutes' walk from the Charging Bull and Battery Park, and also close to the Statue of Liberty ferry terminal. The front desk staff were very friendly, and the complimentary signature warm chocolate chip cookie was delicious and fragrant. The room was clean and comfortable, the bedding was just right – not too soft, not too hard – and it was very quiet at night. The free Wi-Fi in the lobby was fast. There are many subway lines nearby, making it convenient for getting around. For Manhattan, the value for money is excellent, and I would definitely choose to stay here again!
This is an older, established hotel with an excellent location right in Midtown Manhattan. It's convenient for taking the subway to the train station. I really appreciated the security guard checking room cards before entering the elevators in the lobby – it made me feel very safe. The room and bathroom were small, likely due to the hotel's age, and the poor soundproofing was a definite downside. The air conditioning was quite loud, but the temperature was stable. The view from the window was nice; you could even see The Edge. Housekeeping cleaned the room daily, and both the security guard and the housekeeping staff were very polite. I arrived from San Francisco at 10 AM, and it was raining and snowing and freezing outside. The front desk said I had to wait until 4 PM to check in, or pay an extra $75 for early check-in, which I couldn't do. Luggage storage wasn't free either; they charged $5 per bag.
Room was quite small and basic, and walls were thin. Staff was very helpful. There is no on site restaurant except for the steakhouse so it was not an option for my 15 night stay to dine there every night. Great location near to Central station. Overall, it was a pleasant stay.
Wall Street/Financial District New York|0.78km from city center
The bedding in the room was incredibly comfortable, absolutely top-notch! It rivaled that of high-end luxury hotels. There was a coffee machine that could also boil water (single-serving size). The room was a bit small, but the bathroom was quite large. You couldn't open two suitcases simultaneously. The front desk and cleaning staff were very efficient. It could get a bit noisy on weekend nights due to people drinking nearby. However, there are plenty of shops and supermarkets in the vicinity, and the ferry and subway are within walking distance. In the mornings, the lobby offered coffee and hot water, perfect for making tea.
Nice 4* hotel closed to popular Times Square and Hard Rock cafe with easy access to lots of food and amenities. City Subway is just 2mins walk from the hotel lobby
Helpful staff and room is comfortable and clean
Got free pass for general admission fo American Museum of Natural History
Will stay at this Westin again in next visit to NY
The location is great, close to Koreatown and Macy's, and the 1 train at 28th Street is just about a 2-minute walk away. There are lots of food options nearby! The hotel isn't too tall, so the elevators aren't usually crowded, and all the staff are very nice! It's also super convenient for temporary parking right in front. Excellent value for money, I'd definitely stay here again!
Location of the hotel is superb. It is within walking diatance to everything. The area is much less crowdes than those in the Times Square Area. It is also nice that it is just minutes away from Bryant Park.
The hotel's location is good, within walking distance of Times Square. However, due to ongoing road construction nearby, traffic is very congested, and taxi wait times are long. The room is small but clean, though there's no complimentary drinking water, so you have to buy your own. The bar staff on the lobby level are very nice and provide free iced and hot water. The shower curtain in the bathroom shower stall is quite short and high off the ground, causing a lot of water to splash out when showering. One early morning, the hotel alarm went off; even though the announcement said it was a false alarm, it continued to ring intermittently for a long time before finally quieting down.