The hotel's location is excellent, right next to Times Square. The front desk upgraded us to a room facing the square during check-in, which was a nice bonus! 👍
The room was quite small. It was difficult to open two large suitcases, making it feel more suitable for a solo traveler; it would be quite cramped for two people. Housekeeping was quick to respond when we requested water.
The breakfast restaurant had a nice ambiance, and everything was à la carte. The food was decent. However, the hotel didn't inform us in advance that there was a credit limit for breakfast included in our stay, nor did they mention it at check-out. We never received an electronic bill either. We only found out about the charges when we saw them on our credit card statement later. This process is really unreliable; I almost thought the hotel was overcharging me! This issue brings my service rating down from what would have been a 4.5 to a 3.5.
Thankfully, Trip.com customer service was very helpful. We only learned the full story through their communication, and they eventually resolved everything perfectly. I want to specifically commend them for that! 👍
This is a great hotel
1. First of all, the location is very good, located on Park Avenue and 28th Street, next to Fifth Avenue and only 1 minute away from the 28th Street subway station, which is very convenient for going to North or South Manhattan. We took the subway to Sumit, then walked along the way to Times Square and the shopping street, and finally passed the Empire State Building and walked back in less than half an hour!
2. A 5-minute walk away is a large supermarket WholeFood. It has a large buffet restaurant with a lot of oriental food, which is very convenient and delicious. There are nearly 10 kinds of soups to choose from. The buffet has a lot of cold dishes and cooked food. It feels like the problem of eating is completely solved. In addition, it also includes a sushi restaurant and a pizza restaurant, so no matter what kind of diet you need, it can be solved. Although the price is not as cheap as imagined, in New York, I think it is worth the money 😊
3. Although the equipment in the room is a bit old, it is modern so it doesn't look old. In addition, the size of the room is considered large in New York, which is a big advantage.
4. We stayed here for four nights. Room number 1401 was at least very quiet. The air conditioner, which is the most criticized in the United States, was very noisy. It didn't happen here at all. And its LCD air conditioner control was the simplest and most convenient to adjust by myself that I have ever used, so I slept well for four nights.
5. The staff is of good quality and helpful. The room service is mainly Chinese, so there is no problem in communication. They are also very polite, so I think this is a plus.
The room didn't come with slippers, a toothbrush, or bottled water. The showerhead looked like it was from their own company's old stock, haha. Our window faced the Times Square big screen, and even on the 36th floor, you could still hear the hustle and bustle of Times Square. The cleanliness was good, and the atrium had a fantastic design!
My girlfriend and I stayed in a large king suite complete with balcony and stunning view of NYC over the East River. We had an excellent room service breakfast the following morning. Would def recommend and return again one day!
New York City Center New York|5.34km from city center
The room was very comfortable, clean, and tidy. I was pleasantly surprised by how quickly the front desk staff handled check-in. The hotel is grand and spectacular, making the trip totally worthwhile. It feels very safe, and the facilities are excellent.
Wall Street/Financial District New York|1.37km from city center
I had a wonderful stay at a hotel near Wall Street in New York. The location was perfect, within walking distance of major financial landmarks and subway stations, making it easy to explore the city. The room was clean, modern, and well-equipped, with a comfortable bed and great city views. The staff were professional and attentive, always ready to help with any requests. Despite being in a busy area, the hotel was surprisingly quiet at night. Overall, it offered excellent value for money and a convenient base for both business and leisure travelers. I would definitely stay here again.
Room and sheets were very clean and I was given a quiet spot which I was really happy about. Water was well heated and pressure was perfect as well. Loved that I was able to cast my phone screen on to the TV as well. Room size was perfect for me because I was travelling solo. Location was safe and very convenient as well. But I have to say I was disappointed by the lack of bottled water and kettle in the room. I had to get my own bottle and refill it downstairs daily. Apart from this, I’d say I had a great experience and will definitely consider staying here again when I’m back in New York.
Wall Street/Financial District New York|1.28km from city center
Overall, it was a great experience staying at the DoubleTree by Hilton New York Financial District this time. The hotel is ideally located in the Financial District, just a few minutes' walk from the Charging Bull and Battery Park, and also close to the Statue of Liberty ferry terminal. The front desk staff were very friendly, and the complimentary signature warm chocolate chip cookie was delicious and fragrant. The room was clean and comfortable, the bedding was just right – not too soft, not too hard – and it was very quiet at night. The free Wi-Fi in the lobby was fast. There are many subway lines nearby, making it convenient for getting around. For Manhattan, the value for money is excellent, and I would definitely choose to stay here again!
This is an older, established hotel with an excellent location right in Midtown Manhattan. It's convenient for taking the subway to the train station. I really appreciated the security guard checking room cards before entering the elevators in the lobby – it made me feel very safe. The room and bathroom were small, likely due to the hotel's age, and the poor soundproofing was a definite downside. The air conditioning was quite loud, but the temperature was stable. The view from the window was nice; you could even see The Edge. Housekeeping cleaned the room daily, and both the security guard and the housekeeping staff were very polite. I arrived from San Francisco at 10 AM, and it was raining and snowing and freezing outside. The front desk said I had to wait until 4 PM to check in, or pay an extra $75 for early check-in, which I couldn't do. Luggage storage wasn't free either; they charged $5 per bag.
Located in Times Square, it's a pleasant walk to Central Park and the Metropolitan Museum of Art. The rooms are a bit small, and breakfast is grab-and-go with three vendor options. I recommend Carve at the intersection of 47th Street and 8th Avenue for more choices. They also offer complimentary red and white wine every Tuesday and Friday from 5-6 PM. Pictures 4 and 5 are from Bond 45.
Wall Street/Financial District New York|0.78km from city center
This hotel is located in Manhattan's business district, making it incredibly convenient to walk to the 9/11 Museum, Brooklyn Bridge, Statue of Liberty ferry, Trinity Church, and the Wall Street area. It's also very close to the subway station for trips uptown. There's a supermarket and restaurants nearby, so all amenities are readily available.
Nice 4* hotel closed to popular Times Square and Hard Rock cafe with easy access to lots of food and amenities. City Subway is just 2mins walk from the hotel lobby
Helpful staff and room is comfortable and clean
Got free pass for general admission fo American Museum of Natural History
Will stay at this Westin again in next visit to NY
I had a very pleasant stay at this hotel and would definitely recommend it to others. The rooms were clean, spacious, and well-maintained, with all the necessary amenities for a comfortable stay. The staff was extremely courteous and always ready to help, which made the experience even better. Check-in and check-out were smooth and hassle-free. The location of the hotel is also a big advantage, as it is easily accessible and close to key areas. The food quality was excellent, with a good variety of options available. Overall, it was a great experience, offering good value for money, and I would happily stay here again.
We really liked the hotel's location. Good breakfast. We checked in an hour early, and when we checked out, we asked for an extra hour. Everything was free. Coffee, water, and snacks at the bar were free. The staff was polite. Thank you very much.
For this price in Times Square, what more could you ask for?
Surprisingly clean and hygienic.
Bunk beds, each with its own TV (though we didn't use them).
The subway station is just 200-300 meters downstairs.