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I rarely give all five stars but Aman Tokyo definitely deserves it, I told携程 it was my girlfriends birthday and they prepared a cake and wrote a note for us, it was amazing service all around, I was kinda expecting a normal view and a regular five star hotel room for a way more expansive price, but Aman Tokyo definitely went way above my expectations, the view is simply ten times better than it is online, it was a bit hard to find the entry if you walk but over fantastic experience, however the breakfast I recommend Japanese style over America style, America style is not as good.

The hotel offers friendly service and a prime location, but the entrance isn't immediately obvious. I took two taxis, but the drivers couldn't find it. We made reservations for two of the hotel's restaurants through the hotel staff, who meticulously prepared invitations. Both were excellent. Sushi Hosekhi and Omakasei, with impeccable ingredients, were both excellent. The Italian restaurant had a wonderful atmosphere, perfect for couples, and the food was very stylish. The surprise was the bar, located on the rooftop observation deck. It has both an indoor and outdoor area. The outdoor area is primarily for hotel guests. If you tell the staff you're a guest, they'll arrange for you to enjoy a tipple in the viewing area. A special thank you to Ms. Lily (the enthusiastic Chinese regional manager, applause!) for arranging a perfect table for us. Breakfast can be enjoyed in your room or in the restaurant. Fresh fruit and welcome treats are provided daily, along with soothing teas in the evening. All soft drinks in the mini bar without the Bulgari logo are complimentary. The Bulgari Hotel is a true delight for dessert lovers; the cakes and chocolates are delicious and can be purchased in the lobby. At the end of the check-out, a Bulgari luggage tag will be presented as a souvenir.

The hotel is beautiful and very well located, but I don't think the experience for families is good, they have restrictions for children under 4 years old to enter the pool even if accompanied by their parents. And they forgot a request for sweets in the room to celebrate 9 years of marriage, previously requested the day before by phone.

The location is really good, just across the road from Shinagawa Station, but it takes a lot of effort to walk there with luggage. In fact, it is Shinagawa Diwang—Prince Hotel built a small boutique hotel in the original small building, with a total of only 10 rooms. The room size is large, but... the price is not worth it. In addition, there are very few taxis here. If you want to take a taxi, you have to take a shuttle bus to other Prince Hotels.

The hotel is located right in the heart of Ginza. Super convenient location to all the shopping and restaurants. Staff were very helpful and friendly. The rooms are tastefully designed and exudes understated luxury and is mininalistic. Very spacious and well laid out. Really enjoyed my stay and would recommend this hotel.

We booked Park Hyatt very last minute due to issue with our original hotel that we booked in Tokyo. We travelled with a 3 & 4 years old and the hotel was amazing. The playground across the hotel is a big plus. From the moment we arrived the staff made us feel very welcome and the process was very seamlessly. We left the first hotel fairly early and knew we couldn't get into the room but our plan was to go through Shinjuku and knew we wouldn't be back until later that day. The hotel lobby is on the 41st floor, you can see the entire city view and at night the sight is amazing. The hotel location is about a 15min walk to Shinjuku station which is not bad and there is a shuttle that runs every 30min as well. Concierge was very helpful with everything during our stay. Breakfast service was professional and efficient. The staff were very friendly with kids and not snobbish at all. The hotel is an iconic place, most of the time we took a taxi or delivery they know the hotel by name. I highly recommend anyone that would like to pamper themselves in Tokyo. The hotel is a bit dated by the upkeep of the hotel is very good. Only thing that was a bit annoying was the light switches since it's not modern you can't control some lights individually.

A very perfect check-in experience, the welcome gift was delicious, the Japanese suite was very unique, the front desk was also very welcoming when checking in, the hotel is in Roppongi, the location is very good, you can see Mount Fuji

We stayed four nights in two rooms. On the third day, the sheets were changed, but upon returning, we found obvious stains. Since it was already past 11 PM, we didn't contact the hotel, and the two of us slept in one bed. The other bed also had stains. On the fourth day, we went to the front desk to complain, providing photos. They said they should report it and told us to wait for a call. We didn't receive a call all day. When we returned to the hotel that evening, we asked the front desk. The night manager checked the computer and found we had complained, but didn't explain why there hadn't been any action taken all day. They finally offered to waive the room service meal fee for the other room. We didn't accept, but the result was the same upon check-out. Question 1: We weren't at the hotel during the day; we booked the Four Seasons specifically for a good night's rest. Is room service meal equivalent to a good night's sleep? What is the basis for this action? Question 2: After a whole day of processing, there was no response. They completely ignored our complaint. Is this the service standard of the Four Seasons? Or is it just that the sheets are often like this and it's not a problem? Question 3: The attitude was polite but arrogant. What justifies this condescending attitude? This is completely different from our past experiences with Four Seasons hotels and the service we've had in Japan. The photo below is incomprehensible and unacceptable.

The hotel, staff and location is great. Only minor point that should have been clear is that breakfast is not as a buffet and is instead a set menu.

From the moment I arrived at Mandarin Oriental, Tokyo, I was enveloped in an atmosphere of refined elegance and understated luxury. The hotel exemplifies a rare balance between contemporary sophistication and timeless Japanese hospitality, making every interaction feel both personal and profound. The guest rooms are nothing short of extraordinary—thoughtfully designed, immaculately maintained, and offering breathtaking panoramic views of the city skyline. Each detail, from the choice of materials to the intuitive layout, reflects an unwavering commitment to excellence. Dining at the property is a remarkable journey in itself. Every restaurant presents not only world-class cuisine but also a sense of artistry and cultural depth. The staff demonstrate genuine passion and precision, ensuring that each culinary experience becomes an indelible memory. What truly sets this hotel apart, however, is its service. The team embodies the very spirit of omotenashi—anticipating needs with effortless grace and delivering them with warmth and sincerity. It is this quiet yet meticulous attentiveness that transforms a stay into an experience of unparalleled comfort. Mandarin Oriental, Tokyo is not merely a place to stay—it is a sanctuary in the heart of the metropolis, where moments are elevated into memories. It remains, without question, one of the finest hotels in the world.