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The location was very accessible to the city central, the promenade, eateries, supermarket (migros/ coop around 10-15 mins in the old town) ! The hotel owner was very kind, friendly and prompt in their replies! The hotel was so clean, equipment was up to date and new! Love the washing machine it was super easy to use and also convenient for us to wash clothes in the house. Room was spacious and the view was extremely beautiful especially for sunrise and sun set! It is great for a family up to 6 as there was 3 bed rooms! The room service person was also very kind!

A few minutes walk from Lake Lucerne. The apartment is a two-story loft. One bed downstairs. Two beds upstairs. The bed is opposite the skylight. The apartment facilities are perfect. You can cook your own meals and have a small terrace. The small wine room is a simple color of wood and white. Overall the house is very satisfied, but there is a little dissatisfaction because the room was already set up without giving the apartment building password and room password in advance. I ca n’t go downstairs to hit the owner. The phone didn't work, and I was trapped downstairs twice before and after waiting for a resident in the building to open the door before we could get in. The service was not very good.

The hotel is within a reasonable walking distance of the city centre, making it a convenient base for exploring. However, it can get quite noisy at night, depending on people walking past the hotel and other guests on nearby floors, as the soundproofing isn’t very good. The room also doesn’t have blackout curtains, so it gets quite bright early in the morning. The pillows were too flat for my liking, and I didn’t find the bed particularly comfortable. The coffee machine was also out of order during our stay. That said, the staff were attentive and helpful. They kindly allowed us to store our luggage before check-in at no extra charge, even though their online policy suggested otherwise, which we really appreciated.

The hotel is about 10 minutes away from the bus station and the railway station, so it is easy to find. The room booked can accommodate 4 people, but we only have 3 people. When filling in the information, we also fill in the information for 3 people. However, the city tax was charged for 4 people when the deduction was made. Fortunately, Ctrip's customer service communicated successfully with the refund. In addition, you should pay attention to the email sent when you check in. Check in on the email. The electronic version of the Lucerne City Transport Card will be sent to you by email almost 2 days before arrival. You can take the city bus for free, but in fact, no one checks the ticket. The key is also self-service, and the key box is at the door of the apartment. You need a password to get the key, but the hotel confirmation number sent by Ctrip is not a password, and you can't find the password when you look for the email. There is a talker next to the key box, you can press the button to find help. Just report the name and other information, the service staff tells you the password and you can get the key. You need to use the sensor card on the key to open the door and the elevator. The apartment booked was good, with three single beds, a sofa bed, balcony, kitchen, and toilet, but there were relatively few sockets. There is a supermarket next door downstairs, open from 8 to 18:00. The price is cheaper than the supermarket in the city. very convenient.

This hotel is better than its excellent location, one is close to the railway station, and the other is the scenery is superb. The room is not big, the kitchen stove is right next to the bed, it doesn't feel very good. There is no oven, only induction cooker and microwave, cooking facilities are average. The bathroom is relatively spacious. What impresses people is the elevator, which is so compact that it is impossible for a family of three and our luggage to go upstairs at once. There is no air-conditioning in the room. The Swiss high temperature this summer, there is only a floor-standing electric fan, it is not very comfortable to sleep at night.

The place is clean, there is a toilet and shower in the room, and there is free welcome drink. The facade is very similar to the hotel, very close to the train station, convenient for movement.