We just returned from a wonderful 6-night stay at The Ritz Carlton-NoMad. The hotel is a great addition to Nomad. It is centrally located near Madison Square Park, Union Square and the R line subway entrance is steps away from the entrance. The Executive Lounge is amazing! The food from Jose Andres Group was delicious with many options during their all-day service. The view from the windows cannot be beat. Every member of the Executive Lounge staff went above and beyond to make our stay easy and luxurious starting with David, the Executive Club Manager and the wonderful staff, Juan, Juan Carlos, Yolanda, Wendy, Brenda, Brendan & Shane. They made our stay very special. We booked the Manhattan Club Level Room on the 37th floor. It was spacious and modern, and the Ritz Carlton bed was very comfortable, as usual. The unobstructed view from our room was stunning with an enormous picture window overlooking the city towards Downtown. We have already made reservations for a return stay in December.
- Guest User
When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).
- Guest User