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We stayed here for my husband’s 60th birthday and had the most amazing time! All the staff were extremely attentive and friendly. We were so well looked after. The food was exceptional and we dined in on both evenings. The hotel has such a lovely atmosphere and we left feeling we’d been really spoiled and well rested. We will definitely be staying again.

A new hotel with relatively new facilities and a good surrounding environment. AC's main product is a boutique express hotel with beautiful scenery. It has everything you need, but it is far from sophisticated. The room is small. If you want to book a double bed room, it is best to confirm the bed size with the hotel, whether it is 1.8m or 1.5m. If you are tall, you need to check with the hotel and make a note of the room type. We booked two rooms for this trip. One is in the middle of the hotel and has a regular room type. The other is similar to an attic room and is particularly unfriendly to tall people and children.

We got married at the hotel on October 1st and what can I say.. it was everything we wanted and more. From the initial planning to the day itself, the staff were just incredible. They made us feel completely at ease amongst all the wedding nerves and were on hand whenever we needed them. A massive thank you to Kevin and Aileen who did such a great job on the day, we couldn’t thank you enough ❤️

Very good, the only downside is that there is no front desk, you need to call to check in. Will give a code as the key. Those who do not speak English should use it with caution!

This was our 1st visit to Rocpool reserve unfortunately it will be our last. We booked for a bar meal and on arriving were virtually the only people in the bar despite being told we could only be fitted in at a certain time. We ordered wine and a meal with Charcuterie which we assumed would come as a starter. After at least40 mins our mains arrived I asked about our starter to be told it would be served alongside the main. I explained to the waiter I didn’t think this was right and asked for it to be taken away. On paying the Charcuterie was removed from the Bill, I payed in cash and was told there was no change available and they would have to raid the tip jar. A female who appeared to be the front of house manager approached us and I explained that I was not impressed by the service,(not the waiter) starter coming with main. To which she replied, you wouldn’t believe what some people ask for. I didn’t find her approach helpful or understanding and it was like she was trying to just bat me off. She said it must have been the way it was put through the till. A beautiful setting but what kitchen sends a sharing starter with a main. 🤷🏼‍♂️🤷🏼‍♂️ do not mix this place up with the real Rocpool across the river.

Absolutely dreadful experience here. My husband and I were involved in a car accident en route to this hotel. We explained on arrival that we would be unable to stay the second night we had booked, due to the car being repaired in Aberdeen a couple of hours away.Staff were absolutely dreadful, really didn't care one single bit, said they couldn't refund us as we had already paid in full, (over £350 for 2 nights), the fact that wed been in an accident didn't make any difference. Tried calling customer service multiple times but kept being cut off, the staff assured us it was a uk number, but we had actually been calling the Philippines multiple times from our mobile phone to no avail. Have been attempting to communicate with customer services since but nobody understands a word I am saying, finally got another email from hotel today pretty much telling us ”you're not getting your money back, we've already told you that” Absolutely shocking, I am a 'premium elite points member', which counts for nothing, will never stay in a Radisson Hotel again.